Location: Johannesburg
Description:
Mimecast South Africa requires high performing Customer Support Engineers to join its global service desk or Global Network Operations Centre (GNOC), from which all support, customer services and technical operations monitoring will take place. The South African GNOC services the SA, UK and US regions 24/7. This requires all GNOC staff to be available for standby as rostered.
The successful candidates will have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
The Service Delivery Department is a fast paced and highly demanding environment. Candidates must be self motivated and dynamic individuals who are able to work under pressure with limited instruction and direction.
Key Responsibilities:
· Technical support case handling and troubleshooting
· System monitoring and alerting
Essential Skills:
· Networking and internetworking
· MS Exchange and/or other mainstream messaging & collaboration platforms (Sendmail, Exim, Postfix, Domino or Groupwise)
· Server, network, and enterprise applications
· Must be fluent in English and able to articulate technical issues clearly over the phone and in writing.
· Demonstrated culture of service excellence
· Effective problem resolution and troubleshooting /root cause analyses skills and experience.
· MCSE qualification or equivalent is essential
· Attention to detail
· PASSION for IT and customer service!
Apply to this job
Description:
Mimecast South Africa requires high performing Customer Support Engineers to join its global service desk or Global Network Operations Centre (GNOC), from which all support, customer services and technical operations monitoring will take place. The South African GNOC services the SA, UK and US regions 24/7. This requires all GNOC staff to be available for standby as rostered.
The successful candidates will have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
The Service Delivery Department is a fast paced and highly demanding environment. Candidates must be self motivated and dynamic individuals who are able to work under pressure with limited instruction and direction.
Key Responsibilities:
· Technical support case handling and troubleshooting
· System monitoring and alerting
Essential Skills:
· Networking and internetworking
· MS Exchange and/or other mainstream messaging & collaboration platforms (Sendmail, Exim, Postfix, Domino or Groupwise)
· Server, network, and enterprise applications
· Must be fluent in English and able to articulate technical issues clearly over the phone and in writing.
· Demonstrated culture of service excellence
· Effective problem resolution and troubleshooting /root cause analyses skills and experience.
· MCSE qualification or equivalent is essential
· Attention to detail
· PASSION for IT and customer service!
Apply to this job