[Full-time] Infrastructure Support Role at GlobalBackOffice Job

[mybb.bot]

Location: Cape Town
Description:
Qualifications, experience and skills

• A+
• N+,
• MCP,
• Studying towards MCITP
• o Microsoft desktop and server technologies
• o Knowledge and understanding of Networks
• Strong Troubleshooting ability
• Familiar with Backup Procedures
• Familiar with Antivirus Procedures
• Some scripting, programming
• Any Microsoft Small Business Server experience beneficial but not required
• Any Active directory setup experience beneficial but not required
• SQL Administration skills beneficial
• IIS 7 skills beneficial
• MAC experience beneficial

Soft Skills

• Good Telephone etiquette and mannerisms
• Good ability to communicate and explain and troubleshoot over a telephone for remote support
• Patience –Telephone support background beneficial
• General passion for technology and I.T. in general
• Diligent,
• Pro-active
• Strong Admin and documentation skills in terms of monthly Asset register Audits, maintain record of users, PC’s Vendor and supplier contacts, and environment doc changes
• Have an interest in markets and perhaps financial systems or CRM tools

General Aspects of the Role

• General IT support of local Cape Town office
• Remote IT support of remote London Office
• Anything as required by the team
• Interact with all internal clients and external suppliers on all levels to help resolve IT-related issues and provide answers in a timely manner.
• Build and maintains supplier relationships and manage the purchase of hardware and software products.
• Manage and recommend software, hardware and other IT supplies keeping track of industry standards
• Perform Daily, Weekly, Monthly infrastructure maintenance tasks – pro-active failure prevention

Core Responsibilities

• Administrate ICT infrastructure pertaining to
• network (ADSL connectivity, LAN, WAN
• Hardware (Laptops, Desktops, Printers Servers,)
• Supporting of Microsoft Windows XP, Vista, Windows7
• Supporting Windows Server 2000, 2008, 2008r2
• MS-Office 2007 and 2010 Support and troubleshooting - Particularly Outlook
• Support and maintain Windows Server 2008 r2 Cloud Servers at Rackspace
• Support and maintain Windows Physical Servers Cloud Servers at UK Colo
• Support and Maintain Windows Virtual Machines (Local on Citrix Xen Server)
• Liaise with Vendors and suppliers of hosted services
• Maintain physical and virtual servers in UK and USA
• Troubleshoot LAN and connectivity issues with ISPs and Vendors
• Administration of accounts using Exchange 2007 hosted services
• Compile Propose and contribute to an ICT visio
• Manage and maintain MS licenses (Action Pack, MSDN, VLSA)
• SQL maintenance Plans in terms of backups for all Servers
• Ensure Backup and restore procedures are in place for all servers

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