Location: Johannesburg
Description:
300-400k (basic) plus car allowance plus benefits (med aid- company pays 65%, provident fund, 13th chq, performance bonus- not guaranteed, company cell phone)
EDUCATION:
KNOWLEDGE:
The following skills highly desirable:
· Project management
· Business analysis
· Strong understanding of all aspects of IT infrastructure i.e. Backoffice, frontoffice, etc.
· Operational understanding of IT helpdesks
· MCSE and CCNA desirable
· ITIL, COBIT or SOX and advantage
EXPERIENCE:
· Sound track record in with a minimum of 5 years hands on experience in the day-to-day management of all operational aspects of a small to medium size dICT department, including the data processing centre, computer hardware, operating systems, networks, servers, telephony, telecommunications + helpdesk
· Exposure to both outsourced solutions and in-house systems a definite advantage
· Practical experience in managing concurrent, multiple ICT projects,
· Practical experience in managing day to day operations of an ICT helpdesk
· Proficient in the negotiation and management of supplier/technology partner relationships and maintenance/service agreements
· Experience in managing the finances of an ICT function, including budgets, expenses and management accounts
· Experience in managing people both direct reports and contractors
· Strong business acumen
· Deploying and supporting enterprise-level software systems an advantage
SPECIAL SKILLS:
· Understanding of one of the following an advantage: ITIL, COBIT, SOX, etc.
· Working knowledge of Microsoft Office, Microsoft Project and Visio.
· Experience in managing outsource contracts an advantage
· Understanding of how IT systems support Business / translating business requirements into both software and infrastructure solutions
· The candidate should also have:
o Strong organizational skills,
o Interpersonal skills,
o Analytic skills
o Problem solving skills.
· The candidate must be a self starter and be able to work alone or as a part of a team.
· Team Orientation: Works cooperatively with others. Encourages participation. Values the contribution of all team members.
· Results Orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results.
· Communication: Creates an environment that fosters open, frank communication. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Creates new channels of communication between IT and other business functions.
ENGLISH & AFRIKAANS AN ASSET
SCOPE OF THE ROLE
This role is responsible for the day to day governance of a small IT department supporting approximately 350 users across 14 locations in South Africa, Zambia, Kenya and Malawi. The candidate needs to have a balance between hands on involvement in the day to day support, project management and management of the department. The candidate will be a member of the local management team representing IT and gathering business requirement s for either infrastructure projects or application development by the EMEA teams in Europe. The candidate will also interact daily with the USA and European IT support teams.
MAIN PURPOSE OF THE JOB:
This position is responsible for the overall governance, implementation and support of IT related activities in Africa. Responsibilities include:
o Management of the outsourced Helpdesk provider
o User and other frontoffice related Support
o Basic configuration of Network related devices
o Support of Server and other backoffice hardware and software
o Management of vendor relationships and SLA’s
o Project management of infrastructure related projects
o Key contact for local business teams
o Key contact for global IT teams
o Business analysis and roll-out of local and global and regional software applications
Apply to this job
Description:
300-400k (basic) plus car allowance plus benefits (med aid- company pays 65%, provident fund, 13th chq, performance bonus- not guaranteed, company cell phone)
EDUCATION:
- University degree or equivalent diploma in Information technology.
KNOWLEDGE:
The following skills highly desirable:
· Project management
· Business analysis
· Strong understanding of all aspects of IT infrastructure i.e. Backoffice, frontoffice, etc.
· Operational understanding of IT helpdesks
· MCSE and CCNA desirable
· ITIL, COBIT or SOX and advantage
EXPERIENCE:
· Sound track record in with a minimum of 5 years hands on experience in the day-to-day management of all operational aspects of a small to medium size dICT department, including the data processing centre, computer hardware, operating systems, networks, servers, telephony, telecommunications + helpdesk
· Exposure to both outsourced solutions and in-house systems a definite advantage
· Practical experience in managing concurrent, multiple ICT projects,
· Practical experience in managing day to day operations of an ICT helpdesk
· Proficient in the negotiation and management of supplier/technology partner relationships and maintenance/service agreements
· Experience in managing the finances of an ICT function, including budgets, expenses and management accounts
· Experience in managing people both direct reports and contractors
· Strong business acumen
· Deploying and supporting enterprise-level software systems an advantage
SPECIAL SKILLS:
· Understanding of one of the following an advantage: ITIL, COBIT, SOX, etc.
· Working knowledge of Microsoft Office, Microsoft Project and Visio.
· Experience in managing outsource contracts an advantage
· Understanding of how IT systems support Business / translating business requirements into both software and infrastructure solutions
· The candidate should also have:
o Strong organizational skills,
o Interpersonal skills,
o Analytic skills
o Problem solving skills.
· The candidate must be a self starter and be able to work alone or as a part of a team.
· Team Orientation: Works cooperatively with others. Encourages participation. Values the contribution of all team members.
· Results Orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results.
· Communication: Creates an environment that fosters open, frank communication. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Creates new channels of communication between IT and other business functions.
ENGLISH & AFRIKAANS AN ASSET
SCOPE OF THE ROLE
This role is responsible for the day to day governance of a small IT department supporting approximately 350 users across 14 locations in South Africa, Zambia, Kenya and Malawi. The candidate needs to have a balance between hands on involvement in the day to day support, project management and management of the department. The candidate will be a member of the local management team representing IT and gathering business requirement s for either infrastructure projects or application development by the EMEA teams in Europe. The candidate will also interact daily with the USA and European IT support teams.
MAIN PURPOSE OF THE JOB:
This position is responsible for the overall governance, implementation and support of IT related activities in Africa. Responsibilities include:
o Management of the outsourced Helpdesk provider
o User and other frontoffice related Support
o Basic configuration of Network related devices
o Support of Server and other backoffice hardware and software
o Management of vendor relationships and SLA’s
o Project management of infrastructure related projects
o Key contact for local business teams
o Key contact for global IT teams
o Business analysis and roll-out of local and global and regional software applications
Apply to this job