G-Connect Losing Its Charm

GodModeInc please PM me your contact details so that we can follow up on this.
 
GConnect lost its charm long ago with their double login system. They only seem capable of creating a single PPPOE account to share amongst all their users.
 
Just received a call from them. I have been assured that such service will not be tolerated. It is sad to see that one person in a call center can produce such a negative image for a company.

The great news is that they do record conversations and they will get to the bottom of it. Other good news is that any company willing to call me on a Sunday at my request is a cut above the rest.

I guess I have learned a lesson here. One should not judge a company by its call center. A very good example of this would be Telkom where some people just don't have a clue what you are talking about, which is not representative of the whole company's willingness to help and desire to please.

Thanks for cementing my trust in G-Connect once more, Braam.
 
I can attest to this - the G-Connect team do send out an email when they're planning to do any upgrades/maintenance to their systems early enough so that their clients are not impacted by possible downtime.

Other ISP's doesn't.
 
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