Galaxy S4

[Defib]

My wife has the Galaxy S4 cellphone

This "thing" keeps of freezing, running out of battery in two hours. Plug it in and then it says 80% battery.

It has the latest software (waiting patiently for kitkat)

Its another damn BlackBerry and is about 3 months old.

I do not want to take it back to MTN as we will wait and im sure a S9 will be out by the time they return it.

Do you folks have any suggestions??

 

[The_Ogre]

Remove the memory card. The S4 battles with some memory cards. A process trying to read the memory card prevents the phone from falling asleep and thus drains the battery in no time.

 

[Chiller89]

Also, pull open the back cover, and check the other side of the battery, check to see if the serial number starts with 'BD'. If it does then it is a defect battery, take it to your nearest Samsung store and get it exchanged for free. It's a known S4 problem.

 

[Defib]

Thanks you two, I will do both

 

[Edduck]

I would do a complete factory reset. Often a rogue app will cause this kind of behaviour.

Be warned though at you need to backup your data to the cloud or computer as a factory reset deletes everything but stock apps of the phone.

 

[nicbst]

My freaking BD battery just started swelling tonight while charging, after almost a year of working fine. The damn screen is pushed out of the frame now. How the cover didn't dislocate first I don't understand. Goodbye Samsung, I will not be buying your products again.

 

[nicbst]

Do you reckon the Samsung store in Brooklyn Mall would exchange batteries/phones? Or do I need to find a service center...

 

[nicbst]

Well if anyone would like to know, Samsung said I could go to Brooklyn Mall's Samsung brand shop to have it replaced.