Gautrain updates website

powermzii

powermzii

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Not sure if people have seen this but the Gautrain website has been significantly updated. New functionality includes the ability to reload your GT card using a bank card online. Its only taken them 7 odd years but yes we are finally here. Now for them to bring the same to the mobile app AND improve bus tracking on the mobile app
 
Not before time.

But yes, it seems to work fine, gives a statement detailing every time you used or topped up your card.

Such a relief after years of having to calculate how many trips I have left before having to get myself to a station to top up.
 
Aquila ka Hecate said:
Not before time.

But yes, it seems to work fine, gives a statement detailing every time you used or topped up your card.

Such a relief after years of having to calculate how many trips I have left before having to get myself to a station to top up.
Click to expand...

Yeah it DID take forever, hopefully they will be doing more functionality upgrades more regularly.
 
Unfortunately, I wouldn't recommend anyone use the new website to top up their Gautrain cards - just yet.

I used it to put money on my card on Friday, and despite the amount coming off my credit card on Monday, there is nothing showing on my Gautrain card.

I have had to initiate a chargeback on these buggers.
 
Oh whoop..and look, I've just received a reply to my request for customer service regarding being locked out of my account on last Friday.

I don't honestly know what is worse: no customer service reply at all, or a reply one week late, when you've already figured out what to do.
 
To be fair to the Gautrain, the money which was removed from my credit card but which never made it onto my Gautrain Gold card was returned to my bank account this morning.
 
Aquila ka Hecate said:
To be fair to the Gautrain, the money which was removed from my credit card but which never made it onto my Gautrain Gold card was returned to my bank account this morning.
Click to expand...

They seem to have resolved most of the issues and also updated the mobile app as well. To be fair it seems to just be a mobile version of the site but seems to work as well. Also happy that they have increased the validity of the Weekly and Monthly products making them more flexible. Now for real-time tracking of the busses please, like Uber does it
 
powermzii said:
They seem to have resolved most of the issues and also updated the mobile app as well. To be fair it seems to just be a mobile version of the site but seems to work as well. Also happy that they have increased the validity of the Weekly and Monthly products making them more flexible. Now for real-time tracking of the busses please, like Uber does it
Click to expand...

There is a bus tracker mobi app., but I found it very disappointing. It's way too laggy and clunky.
 
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