ZAGadgetReviews
Senior Member
Good day,
I want to try find a long term solution to shipping issues at the moment and thought I should create a thread to keep track and advise people who are planning to order about potential issues, and trying to find a long term solution.
Currently, the main issue is when the order is placed, paid for and then a message is received noting that the address is remote or the postal code is incorrect.
1) For remote areas, use the closest main city and it should be resolved.
2) For postal code issue, it should be the same solution.
What I do notice is that it takes 1 day for them to respond but from there, they then give the info to the forwarding company and they can take forever to respond and push the package.
I did ask for direct access to adjust and change information to try and see if we can skip the delay of using the contact centre and directly update as orders are placed. But they advised the only way to currently resolve the issue is via the Contact Centre.
The contact centre is really very useless as they do not understand how it works and do update it but generally just ask to wait for it to update on the tracking website. What I did also notice that it takes far to long to start moving even after the address is resolved. It is like it gets put aside and forgotten about for days or weeks till they remember to send it.
I do ask that all people who are having issues log tickets for the package not moving or shipping issues and if you did already do so, please email me screen shots ([email protected]). I am trying to push them for a better resolution and try see if we can resolve this issue as it is not fair to anybody ordering to be stuck with shipping delays.
I do ask that everybody who is facing issues please give me some time to find a solution. Also note that due to time zone issues, if you do need me to followup, please email me as early as possible and I will add it to my sheet on things that needs to be followed up on. The feedback I get is also very delayed and limited as they can only see a certain amount. The person I contact is looking for proof currently that the process via the Contact Centre is not working correctly and delaying everything.
Regards
KavZ
I want to try find a long term solution to shipping issues at the moment and thought I should create a thread to keep track and advise people who are planning to order about potential issues, and trying to find a long term solution.
Currently, the main issue is when the order is placed, paid for and then a message is received noting that the address is remote or the postal code is incorrect.
1) For remote areas, use the closest main city and it should be resolved.
2) For postal code issue, it should be the same solution.
What I do notice is that it takes 1 day for them to respond but from there, they then give the info to the forwarding company and they can take forever to respond and push the package.
I did ask for direct access to adjust and change information to try and see if we can skip the delay of using the contact centre and directly update as orders are placed. But they advised the only way to currently resolve the issue is via the Contact Centre.
The contact centre is really very useless as they do not understand how it works and do update it but generally just ask to wait for it to update on the tracking website. What I did also notice that it takes far to long to start moving even after the address is resolved. It is like it gets put aside and forgotten about for days or weeks till they remember to send it.
I do ask that all people who are having issues log tickets for the package not moving or shipping issues and if you did already do so, please email me screen shots ([email protected]). I am trying to push them for a better resolution and try see if we can resolve this issue as it is not fair to anybody ordering to be stuck with shipping delays.
I do ask that everybody who is facing issues please give me some time to find a solution. Also note that due to time zone issues, if you do need me to followup, please email me as early as possible and I will add it to my sheet on things that needs to be followed up on. The feedback I get is also very delayed and limited as they can only see a certain amount. The person I contact is looking for proof currently that the process via the Contact Centre is not working correctly and delaying everything.
Regards
KavZ
