I tried to get a refund on monday. I have had 3 different marconi routers, 2 different filters, a new fancy splitter box, a replaced phone line, and my connection still hangs up intermittently. The adsl technicians have keys to my front door, cause they spend more time by me than at their own homes.
I called the support line, and the first rude operator that i spoke too admitted that there is a problem on the marconi routers, but in her words..."it is not their problem, Marconi is busy with upgrading the firmware". She could not answer me on how to get the firmware upgraded. I suppose it will just mysteriously happen!
When i demanded that i want my money back, i was transferd to the next support operator that said i could go to a customer services branch and get a credit there.
I tried that, but obviously i did not come right. I was just given the run around and sent away with the phone number for Telkom complaints department.
What really gets me is that the lady at the adsl support desk identified herself as 'Vee', and when i called there again to find out what she was thinking by sending me to customer services for no reason, what a surprise, there is no person named Vee working there!
I was then put through to a 'supervisor' named Laurence, who was then unavailable, and would return my call, but till now has not bothered.
All i can think is that the helpdesk is flooded with problems, and now resort to lies and false names to avoid having to deal with the users.
Too cut a really long story short, my advice is to take the knock. The amount of time, money and energy spent trying to get a refund, will cost you more than the credit you probably wont get back!
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