Getting outof iburst contract?

[Mental-Tree]

Hi guys. I was hoping that someone could tell me what the procedure is to get out of the 24month contract. Im paying R489 a month for 3gigs of bandwidth on a "sometimes" 1mb line whereas i could be paying R554 a month for 3gigs int. bandwidth and 30gigs local bandwidth on a 4mb line from Do broadband...

Worst part of it is that this is the 3rd year that im with iBurst, I just had to renew my contract

 

[RVFmal]

Hi guys. I was hoping that someone could tell me what the procedure is to get out of the 24month contract. Im paying R489 a month for 3gigs of bandwidth on a "sometimes" 1mb line whereas i could be paying R554 a month for 3gigs int. bandwidth and 30gigs local bandwidth on a 4mb line from Do broadband...

Worst part of it is that this is the 3rd year that im with iBurst, I just had to renew my contract

Why did you have to renew your contract? You could have opted to go onto a month to month option.

Did you get additional hardware on your renewal?

 

[davemc]

If the service provider is not providing their part of the contract, then they are in breach of contract.
You are naturally entitled to hold them liable for their part of the contract, and if they fail at their part of the contract, you must declare a breach of contract.

Keep all communication in writing only.

Once a breach of contract has been declared, and you have proof of the breach on their side, you hand in the hardware that is part of the deal and get somebody to sign for it.

Then you cancel the debit order from your side.

Later on, when you get threats from them, ask them where you can email / fax the details of the breach of contract to. Keep proof of sending the fax / email.

If you get any further request / threats from them, refer them back to your first fax / email, and tell them that you have proof of that communique, and the only correspondence that you will accept is correspondence that is a continuation from that previous correspondence.

If they are not in breach of contract, or you cannot prove breach of contract, then try to sell the contract to somebody else. If that fails, then you will have to negotiate with them 1 on 1. The difficulty in the negotiation process is getting yourself in front of a person with the authority to negotiate.

2 years is a really long time.
Why do people not think before they sign up for such a long period of time?

 

[iBurst]

Hi Mental-Tree

Please contact me. Lets see what we can do for your situation.

Thanks

 

[Mental-Tree]

Hi Shaun

Hows about a cap increase for all iburst subscribers + some local cap instead of the 64kbps throttle, or at least an increase in the throttle speed because rite now helkom are telling me to cross over to the dark side and im considering it
Something needs to be done to keep the iburst subscribers happy. The low caps, speed throttling and overkill shaping is starting to breaking our balls here Shaun.

I have never had a problem with iburst but now im starting to feel like i am being robbed.

 

[iBurst]

These have all been suggested useing our ideas mailbox by the members of the forum.

I know that the Product team are looking into many of them and 2 are already in investigation phase for implimentation.

I apologise for not going into too much detail. I would not like to lose my licence to post..

Good times are coming and I feel rather excited about these new products.

 

[Fulmine]

New I Burst products / offerings

Hiya Shaun.

We have been seeing a lot of mention of new products and services under development when will we get more concrete info pls.

 

[iBurst]

As posted above. I cannot release more info. Please dont try to squeeze me....

There is a business flow to these releases. The [email protected] mailbox has worked well in getting ideas/suggestions straight through to our Product team.

These suggestions we received included....
1. Higher caps
2. Increased capped speeds
3. Lower pricing
4. Lower topup prices
5. Local caps
6. Unshaped after hours service.

There were more but these seemed to be the most popular.

Investigations and studies regarding these are underway.

Just keep your suggestions, concerns and ideas coming in. That way you get a say in the future of iBurst.

Thanks

 

[kaspaas]

As posted above. I cannot release more info. Please dont try to squeeze me....

Has anybody noticed the change in Shaun's manner of doing since it was announced JvZ is becoming his boss?

Let us support Shaun to keep his License to Post!

 

[Mental-Tree]

Thanks Shaun, Guess i'll stay with iburst for a while and wait to see if there are any changes. Hopefully there are because I really dont want to have to deal with helkom again.

 

[iBurst]

Cool.

Thanks, and if you hit a rough spot you know my number.