Getting real fed up with pathetic service

[rudils]

I logged a call on the 28th, request number 4012665 and still haven't gotten a response. Previous ticket took 2 weeks, 2WEEKS!!!, to just get a generic reply and I'm seriously fed up with this. We keep complaining about the poor levels of support, but it seems to fall on deaf ears. Unfortunately I don't have fiber yet, but trust me, as soon as I can move to another ISP, I won't hesitate as I'm seriously sick and tired of this.

Get a bloody support line so we can call, get online support chats enabled, get with the program, we're paying for a service, flippen hell

 

[rain_mobile]

Morning @rudils

Apologies about the issue.

I will get an Agent to contact you

 

[profa]

I ask again, has the Rain rep ever solved an issue completely for anybody on here?

 

[rudils]

Morning @rudils

Apologies about the issue.

I will get an Agent to contact you

I'll believe it when I get the actual call, no offense

I just find it unacceptable that we have to shout on the forum first before issues are looked at. Sies

 

[powermzii]

I ask again, has the Rain rep ever solved an issue completely for anybody on here?
Yes - i have had numerous issues resolved by @rain_mobile

 

[backstreetboy]

I ask again, has the Rain rep ever solved an issue completely for anybody on here?

Yes the rep downgraded my account. Great service.

 

[profa]

I ask again, has the Rain rep ever solved an issue completely for anybody on here?
Yes - i have had numerous issues resolved by @rain_mobile

Mind sharing your numerous issues?

 

[NeonNinja]

I ask again, has the Rain rep ever solved an issue completely for anybody on here?

He's on here for PR.

 

[powermzii]

Mind sharing your numerous issues?

I had issues around:

1. Billing
2. Connectivity issues - drops and poor speeds
3. Upgrade and Downgrades

And the rep was able to help me with all of the issues relatively quickly. They have process and technical issues no doubt - but where they can they do try and assist.

 

[rudils]

I'll believe it when I get the actual call, no offense

I just find it unacceptable that we have to shout on the forum first before issues are looked at. Sies

So, 18:13pm now, still haven't had a call from Rain

 

[mrlgm007]

I ask again, has the Rain rep ever solved an issue completely for anybody on here?

Yes from towers been down to billing issue to router swap out.

They get the support team to pick up on the call sooner and will get a mail or a call you.

Been on 5g for 1 year very few issues now and then but more positive stories.

 

[telkomiskaI<]

Yes the rep downgraded my account. Great service.

What happened to the 'HUUR DURR Idk why people are complaining rain is fine for me lol' crap you used to spam

 

[backstreetboy]

What happened to the 'HUUR DURR Idk why people are complaining rain is fine for me lol' crap you used to spam

Moved to fibre in June...

 

[jbroo]

Still get these useful gems here and there.

 

[SpaceIgniter]

I've crossed the boundary.
I saw the thread title. Thought of Rain straight away. Scanned to my right and was proved right.

I can tell the future