I ordered an ADSL line in advance in November '03 as I bought a new house and was to move into it in December'03. They told me that it would be installed mid-December.
By end December they told me it would be in by Mid-Jan '04. Come mid-Jan they said they are receiving large volumes of orders as my area is rapidly developing, I need to remain patient (tap-tap). By the end of Feb they said they need to upgrade the lines, but will only do this after June, as it it not in their financial year's budget (I presume the budget year ends in June). Come June they say it will be ready by 17 July. Come 17 July they say they are still busy upgrading the lines, it will be ready by end-October.
A Telkom employee calls me end-October to say he is going to cancel my order as their system is overloaded and cannot handle all the orders. He says he will re-apply on my behalf immediately.
I called in early November to confirm that he has re-applied, and they say (obviously) that he hasn't, and... are you ready fot this... I cannot have ADSL since I am 7,2km from the nearest exchange, and there is no hope of getting ADSL in the near future, unless they build a new exchange.
This after waiting 'patiently' for on whole year to get my ADSL. So I ask them if they couldn't have told me a year ago, when I placed my order, that I was too far away - reply: "O, so sorry, I can't answer you on that question.".
I really don't have sufficient clean words to describe my frustration with Telkom and will go to any alternative telecom provider once they arrive. I am depressed all over again after writing this message
By end December they told me it would be in by Mid-Jan '04. Come mid-Jan they said they are receiving large volumes of orders as my area is rapidly developing, I need to remain patient (tap-tap). By the end of Feb they said they need to upgrade the lines, but will only do this after June, as it it not in their financial year's budget (I presume the budget year ends in June). Come June they say it will be ready by 17 July. Come 17 July they say they are still busy upgrading the lines, it will be ready by end-October.
A Telkom employee calls me end-October to say he is going to cancel my order as their system is overloaded and cannot handle all the orders. He says he will re-apply on my behalf immediately.
I called in early November to confirm that he has re-applied, and they say (obviously) that he hasn't, and... are you ready fot this... I cannot have ADSL since I am 7,2km from the nearest exchange, and there is no hope of getting ADSL in the near future, unless they build a new exchange.
This after waiting 'patiently' for on whole year to get my ADSL. So I ask them if they couldn't have told me a year ago, when I placed my order, that I was too far away - reply: "O, so sorry, I can't answer you on that question.".
I really don't have sufficient clean words to describe my frustration with Telkom and will go to any alternative telecom provider once they arrive. I am depressed all over again after writing this message
