Good call management software for small businesses

[MeNeZ]

Hi,

Im looking for a cheap call management software (Like Remedy or Sys-Aid).

Can anyone recommend anything good? One thing is we dont want it for internal head office type use like depts, divisions etc

 

[Borrels]

Hi,

Im looking for a cheap call management software (Like Remedy or Sys-Aid).

Can anyone recommend anything good? One thing is we dont want it for internal head office type use like depts, divisions etc

I've heard good things from vtiger CRM, but haven't tried it. It's open source, so easy to try out.

 

[Nod]

OTRS is very versatile, which might make it seem unfriendly at first.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

Feature list