LoneGunman
Expert Member
Here we go again folks 
It took almost a year before 'Goodbye Sentech' emerged.
It's taken 7 months or so for this one to appear.
The following has been sent through via email, to the IBurst Helpdesk,
as well as to a number of the employees - who I hope will pass it on to
the relevant folks inside IBurst.
I've been dealing with a LOT of lawyers in the last week, and some of it
has rubbed off.
--------------------------SNIP
Greetings, please forward this to the relevant
Department or Persons dealing with cancellations.
NOTIFICATION OF CANCELLATION
15 June 2005
To Whom It May Concern
I am hereby cancelling my IBurst subscription, effective immediately.
Should IBursts prices and packages offered, improve
significantly, I may well become a customer again in the future.
Currently it is not sufficient for my needs.
My username = XXXXX
Please update your system data and records accordingly.
Furthermore I'd like to have it on record, that were it not
for the positive efforts of your employees - most notably
Shaun Green, as well as Dylan Winik, and Thato on the
Help Desk, and others - I would have cancelled, a long time ago.
The above mentioned employees are a credit to whichever company
is lucky enough to have their services. So I'd like to thank those
named individuals for demonstrating what dedication, friendliness
and good customer relations is all about. If this same positive
energy, intelligence and attitude were spread throughout IBurst,
most notably in its Management, this cancellation would not be
occurring.
Indeed, I should say that I am still fairly disgusted, repulsed,
and offended by the IBurst Management having had the utter cheek
and school-bully-like nerve, to refer to honest customers
as 'abusers' - or to display such corporate arrogance, as to intimate
- to the Media - that there was near criminal foreknowledge
in their customers innocently downloading data, as was their
right.
As IBurst rendered any former contractual agreement null and
void, by disconnecting users without any warning - to say
nothing of the rather shabby quasi-legal tactic employed by
them, of demanding that users put a request in writing to
them for 'extra bandwidth' - when a more adequate and fair
description would be 'a reconnection of the services which
IBurst illegally disconnected in full awareness of this being
a breach of its agreement'.
Therefore, as no new contract or agreement was announced,
agreed to or in any way put forward by IBurst to its customers,
to replace the previous contractual arrangement which they
chose to render substantially invalid and non-binding, by their
para-contractual behaviour, detailed quite succintly in the Media
at the time, I find myself free of any arrangement or obligations
with WBS Mobile/Iburst.
If I'm misinterpreting anything, then I'd refer IBurst to its use
of the past tense, in its terse email to me, announcing clearly that
I had been disconnected.
Then recommend that it compare this clear word usage,
with the quite opposite reality, it chose to convey to the Media,
(amidst what seemed to me, to be sneering innuendo and
rather questionable and base aspersions about my and others
intent, foreknowledge and motives in downloading data as paying
customers are entitled to do.)
So - I'm cancelling my IBurst.
I don't have access to a fax machine. Just pretend this is a fax,
and pretend that I've signed this.
Naturally my bank has been notified of this change in the status
quo, viz WBS Mobile / IBurst - and you are accordingly advised
and hereby served notice that in keeping with the 'immediate
termination of services' statement at the head of this letter,
that no further financial sums from this date, the 15th June 2005,
can, would, should or will be legally be allowed to be taken,
'removed', 'deducted', in any way or form, from my bank account.
Any attempts to do so, given this clear direct advisory to you, of
immediate cessation of any required services, will therefore be
not only reversed by my Bank, but will be considered sufficient
grounds for further possible action.
Should WBS Mobile /IBurst believe they are entitled to any form
of remuneration as yet 'unclaimed' in some manner, beyond this
date, they are quite welcome to put their concerns in writing
to me, along with suitable supporting written evidence of WBS
Mobile's own apparent financial negligence in the matter, and
it will naturally meet with my careful consideration.
Otherwise, this correspondence is hereby closed.
(And you can please take me off your damn bandwidth usage
reports as well, while you're at it.)
Thank you, and have a nice day.
--------------------------------------------------------------------------------------.
It took almost a year before 'Goodbye Sentech' emerged.
It's taken 7 months or so for this one to appear.
The following has been sent through via email, to the IBurst Helpdesk,
as well as to a number of the employees - who I hope will pass it on to
the relevant folks inside IBurst.
I've been dealing with a LOT of lawyers in the last week, and some of it
has rubbed off.
--------------------------SNIP
Greetings, please forward this to the relevant
Department or Persons dealing with cancellations.
NOTIFICATION OF CANCELLATION
15 June 2005
To Whom It May Concern
I am hereby cancelling my IBurst subscription, effective immediately.
Should IBursts prices and packages offered, improve
significantly, I may well become a customer again in the future.
Currently it is not sufficient for my needs.
My username = XXXXX
Please update your system data and records accordingly.
Furthermore I'd like to have it on record, that were it not
for the positive efforts of your employees - most notably
Shaun Green, as well as Dylan Winik, and Thato on the
Help Desk, and others - I would have cancelled, a long time ago.
The above mentioned employees are a credit to whichever company
is lucky enough to have their services. So I'd like to thank those
named individuals for demonstrating what dedication, friendliness
and good customer relations is all about. If this same positive
energy, intelligence and attitude were spread throughout IBurst,
most notably in its Management, this cancellation would not be
occurring.
Indeed, I should say that I am still fairly disgusted, repulsed,
and offended by the IBurst Management having had the utter cheek
and school-bully-like nerve, to refer to honest customers
as 'abusers' - or to display such corporate arrogance, as to intimate
- to the Media - that there was near criminal foreknowledge
in their customers innocently downloading data, as was their
right.
As IBurst rendered any former contractual agreement null and
void, by disconnecting users without any warning - to say
nothing of the rather shabby quasi-legal tactic employed by
them, of demanding that users put a request in writing to
them for 'extra bandwidth' - when a more adequate and fair
description would be 'a reconnection of the services which
IBurst illegally disconnected in full awareness of this being
a breach of its agreement'.
Therefore, as no new contract or agreement was announced,
agreed to or in any way put forward by IBurst to its customers,
to replace the previous contractual arrangement which they
chose to render substantially invalid and non-binding, by their
para-contractual behaviour, detailed quite succintly in the Media
at the time, I find myself free of any arrangement or obligations
with WBS Mobile/Iburst.
If I'm misinterpreting anything, then I'd refer IBurst to its use
of the past tense, in its terse email to me, announcing clearly that
I had been disconnected.
Then recommend that it compare this clear word usage,
with the quite opposite reality, it chose to convey to the Media,
(amidst what seemed to me, to be sneering innuendo and
rather questionable and base aspersions about my and others
intent, foreknowledge and motives in downloading data as paying
customers are entitled to do.)
So - I'm cancelling my IBurst.
I don't have access to a fax machine. Just pretend this is a fax,
and pretend that I've signed this.
Naturally my bank has been notified of this change in the status
quo, viz WBS Mobile / IBurst - and you are accordingly advised
and hereby served notice that in keeping with the 'immediate
termination of services' statement at the head of this letter,
that no further financial sums from this date, the 15th June 2005,
can, would, should or will be legally be allowed to be taken,
'removed', 'deducted', in any way or form, from my bank account.
Any attempts to do so, given this clear direct advisory to you, of
immediate cessation of any required services, will therefore be
not only reversed by my Bank, but will be considered sufficient
grounds for further possible action.
Should WBS Mobile /IBurst believe they are entitled to any form
of remuneration as yet 'unclaimed' in some manner, beyond this
date, they are quite welcome to put their concerns in writing
to me, along with suitable supporting written evidence of WBS
Mobile's own apparent financial negligence in the matter, and
it will naturally meet with my careful consideration.
Otherwise, this correspondence is hereby closed.
(And you can please take me off your damn bandwidth usage
reports as well, while you're at it.)
Thank you, and have a nice day.
--------------------------------------------------------------------------------------.
