Google Apps hosted Gmail Advice

[greggpb]

We have been using hosted gmail for our business mail for the last 2 years and we are quite happy, but there is one inconvenience that is raising it head occasionally, and I can't seem to figure out a elegant way to solve it so I want to put it out there.

Background
* Each staff member has their own gmail account accessed either via we or outlook.
* Not all staff members have internet access at home (argggg).

Problem,
When a staff member is sick, I need to forward their email and put on an out of office, but as administrator I cannot find the place to do this in the Gmail panel ?

Solution involve asking the staff for their password or changing their password, both of which suck..

Anyone got any better ideas ??

 

[w1z4rd]

We have been using hosted gmail for our business mail for the last 2 years and we are quite happy, but there is one inconvenience that is raising it head occasionally, and I can't seem to figure out a elegant way to solve it so I want to put it out there.

Background
* Each staff member has their own gmail account accessed either via we or outlook.
* Not all staff members have internet access at home (argggg).

Problem,
When a staff member is sick, I need to forward their email and put on an out of office, but as administrator I cannot find the place to do this in the Gmail panel ?

Solution involve asking the staff for their password or changing their password, both of which suck..

Anyone got any better ideas ??

Do you have the free or paid for version? Forwarding is not possible in the free version.

 

[greggpb]

Got the Paid version

 

[w1z4rd]

Got the Paid version

Then http://support.google.com/mail/answer/10957?hl=en

 

[greggpb]

Then http://support.google.com/mail/answer/10957?hl=en

Thanks, but I think I am missing somthing, How would this allow me to forward a staff members mail without logging in as them ?

 

[nfbs]

Do you have the free or paid for version? Forwarding is not possible in the free version.

I have the free Google Apps and am currently forwarding from my @domain to my @gmail account.

Thanks, but I think I am missing somthing, How would this allow me to forward a staff members mail without logging in as them ?

From what I see the standard Google UI cannot do this. You could go through the Google Apps marketplace and find something that fits you needs. I haven't used it but for example Flashpanel does both of your user management requirements (delegation and auto responding) and is free but will make certain features premium later this year not sure which. Alternatively I could code what you want but you would have to buy me a chocolate.

 

[SomeoneEls]

Yeah you pretty much have to do it through the API. There's no option in the GUI.

Google-Apps-Manager is a command line tool that lets you do what you want, although some people don't like command line tools!

https://code.google.com/p/google-apps-manager/

 

[web_dude]

Solution involve asking the staff for their password or changing their password, both of which suck..

Keep a record of their password???