Graphics card

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Jay_57

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HI All

Im having a sudden issue while gaming.My screen is flickering and my game crashes The Division 2. The FPS drops to Zero and the screen either freezes or the game crashes and back to the desktop.Not Often but today was the worst. I Cant get the temperatures down they are 80-90Celcius and the settings are not on Ultra only High.I do have an H115I which is in front and two top fans and a rear. I blow cool air from the front and back and Air goes up through the top. I’ve tried various configurations but doesn’t help. So im not sure if its airflow.My CPU is fine it doesnt overheat.

What about Vertically Mounting?Are temperatures alot different?I have thought of reinstalling the AMD drivers which i have a 27000x
any help would be great thank you
 
It sounds like your graphics card cooler is not working as it should. Reinstalling your drivers aren't going to help in that case.

Which graphics card are you using?
 
Well I have an RX570 XFX which I bought at the beginning of January. My Gpu fan is running as we speak at 3700rpm and the temperature has come down to 77 but it goes up to 89 now. Would my case fans improve the temperatures or do you think it’s faulty?
 
I’ve literally tried everything I even took my glass panel off and turned all my fans to the maximum in my case
 
Hi Jay_57,

This could be a result of many factors, so I would like to try helping you troubleshoot this problem as best I can.

First, to answer your question for vertical mounting, I don't think it would be necessary as from my experience this is typically done just for show purposes, and often times having a slightly negative impact on the cooling / performance of your card, as seen in the video below.


As for a solution, do you have the latest drivers available for your RX570? If so, I would recommend trying to lower the graphics settings of Tom Clancy's The Division 2 to the lowest possible, so we can figure out whether this is an issue of the game being too demanding or if there's a problem with your card.

While playing at the lowest settings, if you don't have any of the black screen / crashing problems then we can discern that the game is too straining on your card (which shouldn't be the case, your card does meet the requirements.) Likewise, if the problem still persists even at the lowest settings, then we'll need to investigate where else the problem could lie, such as software.

Have you noticed any similar issues while playing other graphically demanding games that you have?

I'd be glad to help out where I can.
 
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It's not case flow or drivers.

Change the thermal paste on the gpu, if the temps stay so high after that the card is dead.
 
Hi there thank you for your help. I totally agree it is for show purposes just wasn’t sure if it would help.

I reinstalled all my drivers yesterday,it says Adrenaline 2019 and 19.6.3 and it didn’t make a difference.

In global wattmam I’ve created a fan profile from auto to manual and set fans to 100% when it reaches 75 and above which hasn’t helped. I also have msi afterburner and also created a profile which didn’t work.

What I don’t understand is my fans are spinning at +-4100rpm now and the temperatures are still extremely high.

Playing any other game are the same. Image1561903404.262806.jpg
 
I’m going to try changing the settings to low now and see if it helps. May I please ask if case fans would help the problem as my configuration at the moment is a mess
 
On low settings as we speak 78degress 4121rpm and 77fps
 
Hi Jay_57,

Case fans could make a slight difference in the temperatures of your card (~5-10 degrees at most), but shouldn't be relied on as the main solution to your problem. As you mentioned you already have an H115i and 3 fans. The video below should be a good guide for you in terms of cooling for your entire case:


According to AMD's own reference, the typical operating temperature for the RX570 is around 74 degrees when under load, so yours isn't that far off. If you do feel concerned about the temperatures though, I would recommend a deep cleaning of your entire computer to remove any dust build that has accumulated over time, if you haven't already done so. Scottulus Maximus' tip on changing the thermal paste of your GPU may also be a good idea, but only if you know what you're doing as this could be dangerous to attempt.

Could you give the game some time to continue running on low graphics to see if you experience the same crashes as you did on high graphics? I assume you haven't given the card some time to cool, so the temperature may stick above 70 degrees whilst playing, but if it doesn't crash then we're making some progress.
 
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If it's under warranty return it.

If no warranty strip and replace thermal paste.
 
I wouldn’t want to try that as I defiantly don’t no what I’m doing. I took my graphics card out yesterday and took all the dust off where there was a bit. But my Corsair spec 06 case has a few removal dust filters which also minimises the dust.That really will make a difference.

I will defiantly give some time playing on low settings. And see how it goes.hopefully it comes down. Somebody told me that the rx570 is a high running temperature graphics card. Which I’m not sure about.

Can your graphics card burn out like the heat sink from extreme temperatures?
 
Jay_57 said:
I wouldn’t want to try that as I defiantly don’t no what I’m doing.
Click to expand...

It's really not complicated, you gonna need a screwdriver, isopropyl alcohol, cotton buds and thermal compound.

The procedure is pretty much the same for all gpus,

Where you located?
 
That's more or less the temp where throttling sets in. Yeah it's not far off from the usual 70 but it won't be as it throttles so you have no idea of what the true actual temp would be. These cards' fans do have a habit of dying after a while. Don't trust what's reported as it doesn't actually measure the fan speed but more or less assumes it from the setting. Try moving them when stationary. It they don't move easily or stop spinning as soon as you stop turning them there's dust buildup and the lubrication has dried out.
 
@ponder I got the card in January so it’s defiantly under warranty,if it was an old card I would open it up. I’m in jhb. @Swa I removed it yesterday and there was some dust but only on the backplate. Is it possible to even measure the actual temperature because msi after burner and the amd tool are identical.There has to be something wrong if my fans are spinning at 4000rpm and the temperatures go from 80s only to high 70s. I changed my game settings to low for an hour or so as mikrotech said and there’s no difference it’s the same.The game crashed and I had to restart my pc.

When that happens I get a messsge saying amd profile Wattman is back to default due to system failure can’t remember the exact words
 
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Jay_57 said:
@ponder I got the card in January so it’s defiantly under warranty,if it was an old card I would open it up. I’m in jhb. @Swa I removed it yesterday and there was some dust but only on the backplate. Is it possible to even measure the actual temperature because msi after burner and the amd tool are identical.There has to be something wrong if my fans are spinning at 4000rpm and the temperatures go from 80s only to high 70s. I changed my game settings to low for an hour or so as mikrotech said and there’s no difference it’s the same.The game crashed and I had to restart my pc.

When that happens I get a messsge saying amd profile Wattman is back to default due to system failure can’t remember the exact words
Click to expand...
Dust accumulates in the bearings where you can't see it. Temps shouldn't be that high if fans are spinning at full speed that's why I think they aren't.
 
OP - when you got the card in January, I assume it wasn't doing the same thing in our summer temperatures. So something's gone wrong recently (unless you've only installed it now).

I'd take it back to the shop and ask them to check it out.
 
Wait did you say your blowing cool air in from the front and back, so your front fan is sucking in and your rear fan?
That could be creating negative pressure and you're not actually getting decent airflow, your rear fan is supposed to be an exhaust so it's supposed to push the hot air out, the top fans are also exhaust fans as well.
So suck in cool air from the bottom/front and blow out the top/rear.
 
It could be that the power supply is faulty and not supplying enough power to the graphics card.

What's your PC specs? Power supply, CPU, hdd, etc.

Try disabling /disconnecting any unneeded accessories to free up as much power/heat as possible. Or underclock your graphics card to see if it's a heat/power issue.
 
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