Great Service from Multichoice

K

killkom

Well-Known Member
Joined
Jul 21, 2009
Messages
449
Reaction score
0
Yes I actually mean great service

I have a Pace HD PVR and my harddrive died yesterday and I thought to myself here we go now I need to take it there its going to cost an arm and a leg to fix and I really hate spending money fixing somthing that I am paying every month for and then they going to keep it for a week.

I went to the Randburg Customer care centre during lunch and I was quite impressed with the place I got given a number and told to sit and wait. It was not even 5 minutes and my number got called.

I went to the desk and told the lady that there was an harddrive error on the decoder she said we are only able to replace the decoder and we cannot recover the data. So I said jees how much is that going to cost and she told me nothing its free.

So she went to get the new decoder brought it back plugged it in configured my sim card to work on it.

While she was doing this I asked is my Decoder still under warrentee and she said no you bought it in 2008 and it only cames with a 1 year warrentee so I asked why is the replacement free. She told me they have recived a lot of these decoders back and they are busy investigating what is going wrong with the harddrives until a solution has been found these repairs will be free

So the Whole experience lasted about 15 minutes and I left with my new decoder

WELL DONE MULTICHOICE now if we could get other service providers to give equal service that would be nice.
 
FYI if they hadn't extended the guarantee it would've cost R350 for a replacement decoder which is still very reasonable considering a HDD would cost about the same or more
 
I subscribe to the DSTV forum, and there are a lot of posts from, in particular, the owners of the PACE HDPVR. It appears that those who were early adopters, i.e. bought 2 or more years ago, are experiencing HDD failure. A few days ago the dreaded message "appears to be a fault with your hard drive ... power-cycle the decoder .." I did this and the pop-up error message has disappeared. But for how long? Many others who have had this message say it is now only a matter of time before the HDD packs up completely. So I guess I will have to visit the Randburg MCA offices soon, so its good to know that they may swap out the unit for no charge
 
atomcrusher said:
I subscribe to the DSTV forum, and there are a lot of posts from, in particular, the owners of the PACE HDPVR. It appears that those who were early adopters, i.e. bought 2 or more years ago, are experiencing HDD failure. A few days ago the dreaded message "appears to be a fault with your hard drive ... power-cycle the decoder .." I did this and the pop-up error message has disappeared. But for how long? Many others who have had this message say it is now only a matter of time before the HDD packs up completely. So I guess I will have to visit the Randburg MCA offices soon, so its good to know that they may swap out the unit for no charge
Click to expand...

Thats exactly what happened with mine a few months ago it would occasionally give that error mainly just after a switch on the decoder from standby I also noticed the noise level increased I could actually hear the harddrive grinding away then last night when I went to watch my recorded CSI Miami I descovered that it did not record and the error would not go away no matter how may times I rebooted the decoder

It a bit of a bummer that I lost everyting on it thats the only thing I am a little upset about
 
Currently I'm Peed Off with MC as they keep on putting me on moderation on their forum .... and no I've held my tongue ... just in case you'd ask the question ;)
 
I think Multichoices service is also great. They debit my account monthly, I don't hear from them, they don't hear from me & I never have issues with the service at all.

Thats how it should be!
 
Dyl106 said:
Currently I'm Peed Off with MC as they keep on putting me on moderation on their forum .... and no I've held my tongue ... just in case you'd ask the question ;)
Click to expand...
PM Rory about it, I don't think its intentional


...aTrueASL said:
Is it true that the monthly subscriptions are being increased again? If so, how much?
Click to expand...
Only again in April, the annual increase
 
PM Rory about it, I don't think its intentional
Click to expand...

Actually I did that first thing ... no reply (unless he's on VK ... never know ... which if he is then I'll be less peeved.) :)
 
1. The decoder belongs to them, even though you paid for it.
2. You had to take their decoder to them to have it repaired.
3. You are not at fault, but you had to fork out extra time and money, they did not even offer to refund you.

And you're happy with the service?
Surely you should get a couple of months free subscription for the trouble they have caused you?
Surely, when their device malfunctions, it is their fault, and they are now unable to provide the service that you are paying for, so they should be responsible to come to you and fix it?
And, what's this guarantee bull? It's their device.

Even Telkom comes to your house and does not charge you if the problem is not your fault.

Impressive how a company can bamboozle their tortured clients.
I have so much to learn regarding making money from the unwary and free-giving public.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X