Sign up with GooglePaul Bedford
Well-Known Member
- Joined
- Feb 26, 2014
- Messages
- 308
I know most of us, myself included, bash Telkom on a regular basis for service that doesn't exist but this time I have a different story.
During the last week my ADSL speed was getting slower and it was on my list of things to do to find out why. I wasn't sure whether it was an Afrihost or Telkom problem. As it turned out, before I got around to it the landline died. I'm not 100% sure when as I hardly ever use it, I only noticed around 19h00 on Friday.
I submitted a fault report via their online system and didn't really expect much other than having to get grumpy with them on the phone. On Saturday a very pleasant lady called me asking whether I had checked the obvious causes that could lead to a dead phone as she didn't want me to incur a call out charge if it was not a Telkom problem. Once I assured her that I had checked everything and the ADSL had been getting slower she said she would pass it on to the technical department.
Yesterday morning the techie arrived, less than 48 hours after I had submitted my fault. He did whatever was necessary and I have a phone line that works and a 10Meg ADSL line that, according to the My Broadband speed test, is running at 9.8 Mbps.
Well done Telkom, all that remains is to get it right every time.
During the last week my ADSL speed was getting slower and it was on my list of things to do to find out why. I wasn't sure whether it was an Afrihost or Telkom problem. As it turned out, before I got around to it the landline died. I'm not 100% sure when as I hardly ever use it, I only noticed around 19h00 on Friday.
I submitted a fault report via their online system and didn't really expect much other than having to get grumpy with them on the phone. On Saturday a very pleasant lady called me asking whether I had checked the obvious causes that could lead to a dead phone as she didn't want me to incur a call out charge if it was not a Telkom problem. Once I assured her that I had checked everything and the ADSL had been getting slower she said she would pass it on to the technical department.
Yesterday morning the techie arrived, less than 48 hours after I had submitted my fault. He did whatever was necessary and I have a phone line that works and a 10Meg ADSL line that, according to the My Broadband speed test, is running at 9.8 Mbps.
Well done Telkom, all that remains is to get it right every time.