Greenside, Johannesburg ADSL problems

[SomeBloke]

Extremely slow browsing speeds and packet loss.

Our ADSL account is with Afrihost, Business, 60Gb capped, speeds up to 10Mbps depending on line quality. We've had to have Afrihost manually limit our line speed to 2Mbps to avoid packet loss and consequently failure of our connection.

011 486
2Mbps
Afrihost Business ADSL 60Gb
All day

Speedtest results:
Ping: 56ms
Download: 0.52Mbps
Upload: 0.36Mbps

Traceroute:
1 192.168.1.1 (192.168.1.1) 2.497 ms 2.491 ms 1.757 ms
2 105-236-2-193-esr-lo.mtnbusiness.co.za (105.236.2.193) 10.798 ms 14.843 ms 10.187 ms
3 ipc-recieve-rb-1a.za.mtnbusiness.net (41.181.178.53) 22.321 ms 21.822 ms 19.808 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 14.664 ms 14.379 ms 12.425 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 19.451 ms 22.740 ms 25.883 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 12.184 ms 14.592 ms 11.472 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 40.938 ms 19.773 ms 13.693 ms
8 196.43.25.137 (196.43.25.137) 18.397 ms 14.936 ms 14.341 ms
9 196.43.39.166 (196.43.39.166) 19.713 ms 18.595 ms 20.978 ms
10 rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za (196.43.23.6) 18.050 ms 13.500 ms 13.979 ms
11 nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za (196.43.23.34) 23.554 ms 23.066 ms 19.586 ms
12 nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222) 18.358 ms 22.570 ms 21.555 ms