H&G cresta "don't do refunds"

maumau

maumau

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Owner Gin Wingfield says it's against their policy. Isn't that against the law?
 
Sorry, the signal's bad here. Anyway they have a sign saying no refunds but i still believe it's illegal.
 
maumau said:
Owner Gin Wingfield says it's against their policy. Isn't that against the law?
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only if the product is defective, then you are allowed to choose a refund, repair or replacement. If you bought something and changed your mind they are not obliged to offer a refund, or even a swap or store credit.
 
Why did you want to return them?

I just squized through the relevant section in the CPA and I don't see anything that states the supplier is obliged to reverse the purchase due to buyer's remorse unless it was as a result of direct marketing.
 
What a pity :-( thank you for the advice.

I bought them and saw something nicer in another shop. I could have sworn they were obliged to give a refund but obviously that's not so.

Anyway this will teach me to stay away from independently owned little places.

Tks sgain.
 
maumau said:
What a pity :-( thank you for the advice.

I bought them and saw something nicer in another shop. I could have sworn they were obliged to give a refund but obviously that's not so.

Anyway this will teach me to stay away from independently owned little places.

Tks sgain.
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The big stores are no more obligated to offer refunds in the case of buyers remorse than independently owned places, if a store does do this they are doing you a favour.
 
remember a show on 702 with the ombudsman, and it is law to honor a 14 day return policy across all consumer goods...IIRC.
 
The big stores give refunds no questions asked. Maybe they just do it for goodwill.
 
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