H&G cresta "don't do refunds"

[maumau]

Owner Gin Wingfield says it's against their policy. Isn't that against the law?

 

[biometrics]

H&G is?

 

[The_Unbeliever]

H&G is?

Googled for it, but it returns a link to this thread...

Health and General maybe?

 

[maumau]

H&G is?

It's called H&G pop up shop. Home and glass i think. I bought a few tealights to give as easter gifts and took them back 15 minutes later.

 

[maumau]

Sorry, the signal's bad here. Anyway they have a sign saying no refunds but i still believe it's illegal.

 

[Syphonx]

Owner Gin Wingfield says it's against their policy. Isn't that against the law?

only if the product is defective, then you are allowed to choose a refund, repair or replacement. If you bought something and changed your mind they are not obliged to offer a refund, or even a swap or store credit.

 

[GazWrack]

Why did you want to return them?

I just squized through the relevant section in the CPA and I don't see anything that states the supplier is obliged to reverse the purchase due to buyer's remorse unless it was as a result of direct marketing.

 

[maumau]

What a pity :-( thank you for the advice.

I bought them and saw something nicer in another shop. I could have sworn they were obliged to give a refund but obviously that's not so.

Anyway this will teach me to stay away from independently owned little places.

Tks sgain.

 

[Syphonx]

What a pity :-( thank you for the advice.

I bought them and saw something nicer in another shop. I could have sworn they were obliged to give a refund but obviously that's not so.

Anyway this will teach me to stay away from independently owned little places.

Tks sgain.

The big stores are no more obligated to offer refunds in the case of buyers remorse than independently owned places, if a store does do this they are doing you a favour.

 

[pboy]

remember a show on 702 with the ombudsman, and it is law to honor a 14 day return policy across all consumer goods...IIRC.

 

[Bryn]

remember a show on 702 with the ombudsman, and it is law to honor a 14 day return policy across all consumer goods...IIRC.

That sounds dubious.

 

[maumau]

The big stores give refunds no questions asked. Maybe they just do it for goodwill.

 

[Syphonx]

remember a show on 702 with the ombudsman, and it is law to honor a 14 day return policy across all consumer goods...IIRC.

Definitely not true

The big stores give refunds no questions asked. Maybe they just do it for goodwill.

Yip it's goodwill, small cost to keep a customer happy.