handset exchange

[gbester]

got my gf a new phone from voda on family topup? After a few days playing with it she realize it doesnt have all the features she require. We went back asking to exchange the phone for a differant brand the woman who helped us that day refuse to exchange the handset for another brand. Today my gf discovered that the phone had software issues. Because its under the first 7 days they exchange it for the same handset and yet refused to exchange for different brand at that point. I remember a friend told me once that you are allowed to exchange a phone if your unhappy. Is this woman just trying to be on purpose not exchanging it?

 

[10i]

depends on store policy, the service centres can (sometimes) do exchanges for different phone, but most times they will tell you signed for the phone so it's yours.

 

[Other Pineapple Smurf]

It depends on how much the phone was used in the 7 days. Think its like 15minutes of talk time. Cannot remember the codes anymore but that revel talk time, first time phone connected to network, etc.

There is a difference between warranty claim and returns.

 

[Fuzzbox]

I returned 3 phones to Vodacom and they reversed they contracts as the phones had issues.Need to know right people.I bought phones at Vodashops

 

[gbester]

and recently we found out the phone has software issues any way. This was the 3rd we took back. Phone only hangs when switching it on. At 1st it seemed as if this is the 1st one that worked fine but soon after we were shown wrong