Has iBurst's helpdesk improved in the last 3 months?

[ginggs]

At the beginning of the year iBurst moved its helpdesk. Initially there were complaints and unhappiness within the community about the levels of service being provided, even an article on MyBB here.

Since then there has been intensive training on the helpdesk and more agents have been assigned. The question now is has iBurst's helpdesk improved in the last 3 months?

 

[McGuywer]

I haven't phoned them in the last 3months but I have never had a problem with them before.

 

[sal12344]

No!

 

[Madhawk]

I get them to call me, so that helps...

I email [email protected]. and she gets someone to phone me.

 

[ambo]

I've had issues outstanding for 6 months and no one can help me solve them. The call center agents don't even know the phone number of the iBurst head office to escalate problems

 

[r00igev@@r]

I've had issues outstanding for 6 months and no one can help me solve them. The call center agents don't even know the phone number of the iBurst head office to escalate problems

Please PM the ticket references to me and I'll escalate.

 

[isie]

I havent called the helpdesk, i guess i dont bother, i abuse ronald

 

[sister]

I get them to call me, so that helps...

I email [email protected]. and she gets someone to phone me.

how did you manage that? i sent several emails and received one response THREE weeks later.
i sent another email last Thursday and received NO response.

 

[ambo]

Please PM the ticket references to me and I'll escalate.

I escalated it through you twice already but its too late now... you've lost the client.

 

[Madhawk]

how did you manage that?

I guess I've been lucky then. Include your username from myBB, maybe that helps. Don't know...

 

[Mental-Tree]

I thought Ronald was the help desk :?