francoisvr
Active Member
- Joined
- Nov 4, 2013
- Messages
- 35
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I am not normally someone to air my dirty laundry in a public manner, but I have reached a point where the frustration is getting too much. I have spent over 70 minutes on the phone to Afrihost support in 3 phonecalls.
The problem:
I received my SIM card this morning and when I tried it, it connected me to the MTN network but I had no data access. I set up the APN like I was supposed but still wasnt able to get it working.
The journey:
I phoned in at 10:42 for the first time and I spoke to a lady that told me they couldnt find me on the network at all, and they would have to 're-provision' the line. She told me it would take no more than 2 hours and she would sms me when it was done.
01:04 PM I had received no promised SMS from the lady who helped me and I phoned in again. This time I spoke to a gentleman. I was told that my line would have to be re-provisioned. Again. He then went on to tell me he couldnt promise me when it would be fixed, but he did say it would be today and that he would personally contact me when it was done.
Fast forward to 07:53 PM when I phoned again. I spoke to yet another person who again told me my line would have to be re-provisioned AGAIN and that it would take 2 hours AGAIN.
I understand that this is a new service and it is bound to have growing pains and the occasional hiccup. Iam cool with mistakes happening. I am even ok with them not knowing what is wrong, and not knowing how to fix it. I know its new to them and I understand.
I am not ok with spending 70 minutes on the phone and neither am I ok with not getting my promised feedback
Please Afrihost sort this out. If you look at my account you will see I have had a relationship with your company for over 3 years now. Many of clients host their businesses with you and I have always been happy to recommend you as a company. I am not asking you to make the sim card work, because I know the problem might lie with MTN. I am asking you to keep me updated about what is happening and to keep the promises made by your staff.
Edit: The person I spoke to last night assured me that my line would be up and running by 11 PM. Still not working.
I wont be phoning again because I dont believe in throwing good money after bad. I will just accept this as a learning experience and write off the money spent (cellphone and the purchase of the bundle) so far as a loss.
The problem:
I received my SIM card this morning and when I tried it, it connected me to the MTN network but I had no data access. I set up the APN like I was supposed but still wasnt able to get it working.
The journey:
I phoned in at 10:42 for the first time and I spoke to a lady that told me they couldnt find me on the network at all, and they would have to 're-provision' the line. She told me it would take no more than 2 hours and she would sms me when it was done.
01:04 PM I had received no promised SMS from the lady who helped me and I phoned in again. This time I spoke to a gentleman. I was told that my line would have to be re-provisioned. Again. He then went on to tell me he couldnt promise me when it would be fixed, but he did say it would be today and that he would personally contact me when it was done.
Fast forward to 07:53 PM when I phoned again. I spoke to yet another person who again told me my line would have to be re-provisioned AGAIN and that it would take 2 hours AGAIN.
I understand that this is a new service and it is bound to have growing pains and the occasional hiccup. Iam cool with mistakes happening. I am even ok with them not knowing what is wrong, and not knowing how to fix it. I know its new to them and I understand.
I am not ok with spending 70 minutes on the phone and neither am I ok with not getting my promised feedback
Please Afrihost sort this out. If you look at my account you will see I have had a relationship with your company for over 3 years now. Many of clients host their businesses with you and I have always been happy to recommend you as a company. I am not asking you to make the sim card work, because I know the problem might lie with MTN. I am asking you to keep me updated about what is happening and to keep the promises made by your staff.
Edit: The person I spoke to last night assured me that my line would be up and running by 11 PM. Still not working.
I wont be phoning again because I dont believe in throwing good money after bad. I will just accept this as a learning experience and write off the money spent (cellphone and the purchase of the bundle) so far as a loss.
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