Have your say, vote for Data Bundle Rollover

If Data Bundles lasted longer than 30 days, would you buy larger Data Bundes?

  • Yes, I'm prepared to pay more upfront for larger Data Bundles valid for 3 months; OR

    Votes: 91 13.7%

  • Yes, I'm prepared to pay more upfront for larger Data Bundles valid for 4 months; OR

    Votes: 2 0.3%

  • Yes, I'm prepared to pay more upfront for larger Data Bundles valid for 5 months; OR

    Votes: 2 0.3%

  • Yes, I'm prepared to pay more upfront for larger Data Bundles valid for 6 months; OR

    Votes: 30 4.5%

  • Yes, I'm prepared to pay more upfront for larger Data Bundles valid for 7 months; OR

    Votes: 1 0.2%

  • Yes, I'm prepared to pay more upfront for larger Data Bundles valid for 8 months; OR

    Votes: 0 0.0%

  • Yes, I'm prepared to pay more upfront for larger Data Bundles valid for 9 months; OR

    Votes: 5 0.8%

  • Yes, I'm prepared to pay more upfront for larger Data Bundles with no expiry date; OR

    Votes: 92 13.8%

  • Yes, I want Data Bundle Rollover - but I do not want to pay more; OR

    Votes: 437 65.6%

  • No, I do not want Data Bundle Rollover.

    Votes: 6 0.9%
  • Total voters
    666
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Vodacom data was down here for pretty much the whole day - I don't see any new threads mentioning this though. I suspect this might have something to do with the end of month rush to use up data bundles before they expire.

This brings me to an interesting thought: what recourse do consumers have against Vodacom (or any network offering data bundles for that matter) when they are unable to use up data bundles due to network failure?:confused:

In any event we still want rollover:D
 
sky.akash said:
Vodacom data was down here for pretty much the whole day - I don't see any new threads mentioning this though. I suspect this might have something to do with the end of month rush to use up data bundles before they expire.

This brings me to an interesting thought: what recourse do consumers have against Vodacom (or any network offering data bundles for that matter) when they are unable to use up data bundles due to network failure?:confused:

In any event we still want rollover:D
Click to expand...

No wonder I got response to 5 100 sms's to tell me my PPDB was. Come on guys the votes are rolling in nicely.

:cool:
 
sky.akash said:
This brings me to an interesting thought: what recourse do consumers have against Vodacom (or any network offering data bundles for that matter) when they are unable to use up data bundles due to network failure?:confused:
Click to expand...
NONE It's either buy a new bundle or shut up. :rolleyes:
 
sky.akash said:
Pretty much thought so:(

But still doesn't seem fair that you lose out on the data through no fault of your own:(

I got my first PPDB today:p
Click to expand...
It definitely is not fair when one is subjected to a lack of data throughput on the last day of a month when one's CDB expires and one cannot use up the remaining bundle data, this is one of the main reasons why we customers need DBR, and DBR would kill many troublesome birds for Vodacom and MTN - including likely future complaints lodged with !CASA's CCC that data throughput at month-end is regularly crap.
 
Sory for coming in on this subject late and have not read all the posts but my penny worth is in the advert on pages 30/31 States that iBurst unused data can be carried over If thet can do it for iBurst why not Contract customers
Again my apologies if this has already been raised
 
sky.akash said:
Pretty much thought so:(

But still doesn't seem fair that you lose out on the data through no fault of your own:(

I got my first PPDB today:p
Click to expand...
True, but under the circumstances (Vodacom not listening to the customers) I would suggest that it be used as the projected daily usage starts to grow. So if it does happen that you get hit with data throughput problems the impact will not be as bad.
PJG777ZN said:
Sory for coming in on this subject late and have not read all the posts but my penny worth is in the advert on pages 30/31 States that iBurst unused data can be carried over If thet can do it for iBurst why not Contract customers
Again my apologies if this has already been raised
Click to expand...
The response to that would of course be that iBurst is run separately from Vodacom with their own systems and such. However I and many others feel that if Vodacom wanted to provide it they could. Problem is the motivation factor and if even the income from data bundles could not get them to implement ppdbs within a reasonable timeframe then I am afraid that rollover may not happen anytime soon. :(
Maybe MTN feels differently though. ;)
 
Considering how long PPDBs took Vodacom to implement, we may have a long wait for rollover (this has already been repeated a good couple of times already) :(

With regards to the normal decline in performance towards the end of the month --> lots of people are on 24 month contracts and even though PPDBs are now a reality, it can't magically make the 24 month contracts disappear, so we will still be seeing the spikes in usage (if rollover is not implemented soon) for some time to come.
 
How about Vodacom letting us into what is busy happening behind the scenes ????:D:D. It's not just in problem situations that we need Rollover. What if you go on leave or landup in hospital etc.

What makes it so diffffficult to implement Rollover.

(Dont worry guys Telkom does the same if you don't use all your free Closer 3 minutes or Internet add on minutes you allso loose them. Like father like son.) :rolleyes:

:cool:
 
Csnoopy said:
How about Vodacom letting us into what is busy happening behind the scenes ????:D:D. It's not just in problem situations that we need Rollover. What if you go on leave or landup in hospital etc.

What makes it so diffffficult to implement Rollover.

(Dont worry guys Telkom does the same if you don't use all your free Closer 3 minutes or Internet add on minutes you allso loose them. Like father like son.) :rolleyes:

:cool:
Click to expand...

But prepaid ADSL does have rollover;)
 
According to customercare, there is no light in the tunnel what so ever.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. Vodacom does pride itself in maintaining and being consistent in providing good Customer Service.

Please be advised that at this point of time regrettably data roll over is not possible on any contract. Any unused data will forfeit.

Should you have any further queries, please contact us via e-mail at [email protected].

Warm Regards

Rochell McPherson

Email Contact Centre
 
The boundary problem

1. Vodacoms policy is "use it, or lose it" - there is no "roll over" of data on the vodacom data packages - [I'm on the 2Gig HSDPA contract].

2. The In bundle data rate is 22 cents/Meg and out of bundle rate is R1,50/Meg i.e just under seven (7) times more expensive - and note vodacom is still making profit at the in bundle rate!

3. Problem: Either one leaves a generous data margin [in Vodacoms favour] at month end, or one risks going into [premium rate] out of bundle territory - either way Vodacom scores.

4. Apart from notifying one by SMS at the 95% data usage mark it is impossible - short of calling Vodacom every few minutes - to know how much [of the remaining 5% data] one has left.

5. No big deal? That 5% in data terms is 100 Megs. Alternatively, if one goes over ones limit by just 5% then that in premium rate [out of bundle] Rand terms is R150,00.

6. Questions: Am I getting it wrong, or being to particular? Are others bothered by this? Is there a solution?
 
Welcome to Myadsl :)
You are 150% correct. This subject has been discussed elsewhere at great lenght. Please follow the link at the base of my post and vote for Data Rollover.

Are you on a contract or prepaid ?

:cool:
 
A question to customercare.
What is Vodacom doing about implementing a Data Rolover system.
Are there any plans in putting such a system in place?
You charge for over data and you take the data when we don''t use it all. Vodacom is robbing us all the way. @v3g. sorry for this.

Answer.
Dear Mr. xxxxxx

Thank you for your email communication to Vodacom.

At Vodacom we are constantly striving to perfect our services. The data bundles were implemented with the business rule that states that any unused data will forfeit. This rule is not currently in the process of being changed, however this is the reason why we have provisioned the network with various data bundle sizes which could better accomodate your needs.

If you have your bundle as a Bolt-on to an existing Vodacom contract it could be better then to decrease it''s size; yet if it is a 24month contracted data line, down sizing it could be possible depending on the size and terms of contract.

Should you have any further queries, please contact us via e-mail at [email protected].

Warm Regards

Damien Crossland

Email Contact Centre

:eek::eek:
 
Rollover

Thanks for your reply.

1. Am on Contract - 2Gig/month

2. Have voted on your Poll

3. In addition to the BIG issue of Rollover [for those WITHIN their limit], there is the smaller issue of "Go Over" for those that EXCEED their limit - the real niggle is KNOWLEDGE [or lack thereof] - it would be nice to [easily, currently and accurately] know when one was straying into premium rate territory and avoid being "clipped". I guess the GENERAL problem is to ensure that the structure and operation of Vodacom's contracts does not prejudice its customers?

4. Will start to explore the threads and once up to speed will add my tickeys worth in due course.
 
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