HelloPeter and Telscum abusing it?

[Skeptik]

To be fair, Telkom answered his other posts well. No action, obviously, but a personalised comment it is ...

Hello jabezz

An apology for the delay in providing the required service. We have forwarded this to the relevant department in order to ascertain the nature of the delay as well as the missed appointments. We will revert to you shortly.

Now for a form-letter response, you have to read the Woolworths ones ..(something like this) ..
Dear X
Thanks for bringing the problem at the XXX store to our attention. We will get back to you.
Mary.

Then you never hear a thing.

 

[mancombseepgood]

Heh

ROFLMAO! I wonder who took it down.

Sorry - that was prolly me questioning Hellopeter over this issue...
Got this from them 2day:

Hello xxx

Thanks for your comment.

It looks as if Telkom went into the comment to respond and haven't completed what they wanted to say.
Hellopeter.com inserts and automatic "Hello Username" in the Supplier's Response section.
I'm sure Telkom will complete their response during the course of the day.

Regards.

 

[jabezz]

To be fair, Telkom answered his other posts well. No action, obviously, but a personalised comment it is ...

Now for a form-letter response, you have to read the Woolworths ones ..(something like this) ..
Dear X
Thanks for bringing the problem at the XXX store to our attention. We will get back to you.
Mary.

Then you never hear a thing.

That reply was more personalized. Needless to say, they never contacted me. And usually when you do get contacted you get the standard response: "Your request will be forwarded to the relevant area/department and the issue has been escalated." I think the issue is escalated so high, they can't find it.

Yesterday when I phoned them, they couldn't find my issue on its reference number. They had to search on my phone number.

And all they could say is: "Oh, we see that you phoned on the 2nd, 3rd, 4th, 5th, 6th, 7th. Oh and we see that you are still waiting for the correct service to be installed. Oh and we see that you've requested to be given feedback each time. You know what, I cannot help you, but I will add another comment requesting that you be given feedback. Thank you. Goodbye." ... Now if that is not a WTF. Then what is ?!?

 

[koosbeer]

You are being given the run around. You need to maintain calling them every day. Calling the various departments (fault, installation, sales). Piss them of so much they will fix it. IT takes ALOT of effort from your side to piss them of but it works in the end!

 

[jabezz]

I think I'd rather follow a friends advice, and go hi-jack a technician at the exchange. Bribe if I have to. But believe me, phoning doesn't work. No matter how much you try.