HelloPeter complaint

[Speedster]

Hi. I have a SUPER-expensive Telkom 4mbps ADSL line. Monday morning the line simply went dead and I contacted the ADSL fault-logging line who informed me that they'll have technicians see what the problem is. Tuesday morning our office gets a call informing us that someone had apparently driven over one of the boxes and that the fault would be rectified shortly. It's now well into Wednesday and our ADSL line is still dead. What bugs me the most is that I'll receive an account at the end of the month billing me for a full months service when the line has been down for at least 3 days. Surely I should then only have to pay for the days the service was actually provided - assuming the service is reactivated today that is 28/31 days - or equivalenty R466 instead of R516. The same should apply to the R100pm line rental - this should surely be adjusted to the time you actually provided the service. Regards

 

[martmeister]

It's up to you to contest this with them. As long as you have a Reference number, you have something to argue with. The amount of money it would save you would pay for the R3 a minute calls to them from your mobile. So whether it's worth it, it's up to you.

 

[Speedster]

It's not about the money - I will fight for the principle though. If I pay for a service they better deliver, if they don't deliver I shouldn't have to pay.

 

[SwaziSeedless]

I was down for 2 weeks over Christmas and then for over a month between February and March.
I also fought tooth and nail for a credit and when they eventually did pass it, it was for the princely sum of R214.00 (Chinese maths must be compulsory at Telkom)

I was given some arbitrary number with an (014) dialing code to plead my case to but that number just rings off the hook and nobody else at account enquiries
can help.

So in a nutshell, its worth fighting for but don't expect them to give exactly what they have taken away.....

 

[extremespec]

telkom always win but i agree with speedster you only pay for what you have received not something not used .well tell them you dont want to pay them ,then they take legal action .{that they quick to do }but as consumer we are always the loser