Hellopeter - Is it worth the time ?/

[Bulphan]

I have been looking at the above sight for many years and have found it to be quite useless in most repects. Seems to be outdated as regards information and most of the customer input is just a moan about the South African way of customer service in general - apathy!!
One cannot give any company/institution a NIL score even though deserve it !!
The listing of "good businesses" is out of date and very hit and miss.
I have just posted a problem with a bank that does not know what is going on in its own customer care centre. No response via Hellopeter and a rather pathetic attempt from the bank themselves. Heaven help us !!

 

[chemfis]

My own experience with them is very good, very useful site.

 

[Chefboyct]

I have just logged a complaint on HelloPeter but the usual data fields are missing
1. which department is responsible for this complaint or compliment
2. REF number
3. Contact number (optional)

It now just has headline, summary and company name with star ratings 1 to 5. Am I missing something? And how is the company now going to respond to my complaint?

 

[zerocool2009]

I lodged a complaint to an engen fuel station this week. R475 petrol inserted and R500 charged. Its unethical to be honest!

Name and shame

 

[maumau]

The site's very useful from a consumer point of view, too many unaddressed complaints and you know to avoid a specific company. I ALWAYS check myBB and follow up with Hellopeter

Agree though that for big places like MTN and Vodafone, banks too and more recently Woolworths it's useless except you might feel better after venting publicly.

 

[Willie Trombone]

If I use it, I use it to check the % of complaints that turn into compliments. That's a good indicator.
Many people complain but few go back after it's been fixed to compliment unless customer service went out of their way.
Poor service is a given in any industry, but it's what you do to fix it that counts in my books.

 

[chrisc]

Reading the language and syntax of many of the complaints, lots of people seem to have an elevated sense of entitlement and expect far more from goods and services they buy than is warranted

My own business fell foul of them simply because there was a trader with a similar name operating in Jhb (and I am in Cape Town) and since this trader was building up bad debts, I found my suppliers demanding COD instead of 30 day accounts

HP were not interested in the slightest, they published slanderous statements without doing any checkins, including spelling mistakes

 

[Willie Trombone]

Reading the language and syntax of many of the complaints, lots of people seem to have an elevated sense of entitlement and expect far more from goods and services they buy than is warranted

My own business fell foul of them simply because there was a trader with a similar name operating in Jhb (and I am in Cape Town) and since this trader was building up bad debts, I found my suppliers demanding COD instead of 30 day accounts

HP were not interested in the slightest, they published slanderous statements without doing any checkins, including spelling mistakes

I've seen this happen with Google ratings. The business rebranded, including updating all software. Extreme but worth it.