hellopeter objectivity & telkom

[mancombseepgood]

Response to my vent on Hellopeter about the telkom thing...

On 2/15/07, Hellopeter.com <[email protected]> wrote:

Hello xxxx

Thanks for your email.

Telkom features on the Most Compliments because of all Suppliers listed as Companies Who Respond on Hellopeter.com, Telkom has indeed attracted the Most Compliments in the last 10 days.

Regards.

Shelley

Hellopeter.com
www.hellopeter.com

My response to that:

Yes... I did mention that I understood that, but do you not see my point?? i.e. that of all the comments, their positive ones are really an insignificant number compared with the unhappy customers? I.e. Hellopeter is simply praising Telkom despite their continued poor service!

Now does that not defeat the object of the site? In Telkom's case, it is obvious that Hellopeter has no effect on their service levels! But then that was always going to be the case not so? Since they are STILL a monopoly, they don't give a hoot.

Make no mistake, I have had good results and paid tribute to hellopeter.com on this board many times... but I can't just stand back and watch someone put telkom at the top of a "consumer's choice" list...

 

[Mze]

Results!!!

Hi PT,

I Recognise what you say. In my book results count. I got results using h-p!

My ADSL is working and my phones are functional.

I don't care about which percentages are plus versus percentages which are minus.

hellopeter made the solutions to my problems possible.

Imagine if we had nothing to make it possible?

We would be deeper in the toilet with the ogre's hand about to flush us into silent oblivion!

2 things to remember:

hellopeter is there and Telkom acts on postings in hellopeter.
I would still be waiting for my ADSL if I had not posted on hellopeter.

Remember, getting what you need outweighs any considerations of percentages of success vs failure!

hellopeter has given me what I need. You want percentages of my success? 100%!!!!!

I don't really care about the other ????%

Ask yourself, "Do I want what I need, or must I think of the overall success rate?.

If you put the overall success rate above your own needs, I gotto ask you, "what you smokin'?".

 

[noxibox]

I think many companies might have learned that they don't have to actually do anything. Responding with a vague promise to investigate or contact the complainant is sufficient to be counted as a response. If you post the same complaint again because the company actually did nothing Hellopeter starts deleting the complaints.

 

[Skeptik]

HP are aware of those issues 'coz I told them (yet they don't address them) but they do point out that HP is NOT a forum - a valid point. Hence the deletions and lack of space for customer responses.

 

[mancombseepgood]

Ok... so what exactly is HP then?