Help Desk Excuses

[LoneGunman]

wed feb 16
(getting irregular packet loss this morning from both Rosebank and Northcliff)

I get told by er Tyrone I think the name was -
"What OS are you running?" (I say XP)
he says
"Get a program called Ad Aware - there's a lot of problems with spyware.."

I point out that DUH I know the difference between crap network signal/bandwidth and spyware activity on my pc.
Soon as I mention I'm running a ping to iburst and can see the packet loss,
(and thus know a little bit of what I'm talking about) he changes to:

'Well the Japanese are out here looking at the problem"
I point out that this excuse was floated at me two or three weeks ago..

he says 'all the technicians are in a meeting at the moment'
I point out the heavy packet loss Im seeing.
he says
'I'll have to tell my supervisor - although he's not here right now,
I'll tell him when I see him."

Hmmm.

maybe its time to start a thread to collect up 'Help Desk Excuses'

add yours..

 

[ic]

Well, this is that thread then .

 

[Next Thing]

Well, this is that thread then .

I think this is why I keep a list of contact cell no and email addresses , so that I dont have to talk to the helpdesk very much

 

[louisp]

This thread subject just seems ALL to familiar...

Am a bit concerned as it seems the same is happening all over again as with Sentech!!

I mean all the warning signs are all over the place.

 

[guest2013-1]

Okay, in my experience, japanese people tend to haul @ss when it comes to work. Thats why most of the products you buy are "made in japan" or what not.

I think they're bullsh`tting us like Sentech did, because if they werent, the japs would have fixed things by now

 

[Gatecrasher]

This thread subject just seems ALL to familiar...

Am a bit concerned as it seems the same is happening all over again as with Sentech!!

I mean all the warning signs are all over the place.

Oh wow! What an original line of thought!

Even the deja vu is getting deja vu.

 

[arf9999]

lol