HELP - Pathetic MTN Service

[Pynet]

Hi

I need some help with somewhere to turn to..........

I upgraded my handset via 809 call center and got delivered a Samsung S5. The handset was not working after opening and the call centre said I should take into an MTN direct store. Get to MTN direct store in Morningside and they say they cannot assist me as I am an online customer. Eventually they mentioned they will take in the broken phone and online will deliver my new phone.
After handing in my phone I call online and now they cannot help and say's I must go to store to get new phone, store say's call online, call online again, transferred to repairs, then corporate sales, then collections. this has been going on for 2 week, done the twitter, hellopeter, facebook complaints but still nothing.

I am being charged for the new phone, spent my December holiday's trying to find some-one who has a clue in MTN to no avail.

Where do I go now? Everyone I speak to keeps fobbing me off saying they cant assist - different division's, different systems.

I need to somehow get hold of a manager or someone who can take accountability.............HELP!

 

[Pynet]

Then you go onto their website to try call the store and the phone number does not work - number you have dialed does not exist.

USELESS!!!

https://active.mtn.co.za/mtnsc/misc/MTNSC_ContactUsTSM.html
Contact Us
Physical Address Cnr. Summit and Rivonia Road
Morningside
Sandton
Postal Address PO Box 4000
Cramerview
2060
South Africa
Contact Numbers Telephone: +27 (11) 301 8111
Facsimile: +27 83 705 8338
Customer Care Helpline Dial 1761 from an MTN Cellphone, or +27 83 1 761 from any other phone

 

[akescpt]

Then you go onto their website to try call the store and the phone number does not work - number you have dialed does not exist.

USELESS!!!

https://active.mtn.co.za/mtnsc/misc/MTNSC_ContactUsTSM.html
Contact Us
Physical Address Cnr. Summit and Rivonia Road
Morningside
Sandton
Postal Address PO Box 4000
Cramerview
2060
South Africa
Contact Numbers Telephone: +27 (11) 301 8111
Facsimile: +27 83 705 8338
Customer Care Helpline Dial 1761 from an MTN Cellphone, or +27 83 1 761 from any other phone

don't think any of those numbers work. store numbers are very hush hush.

 

[Thanatos]

Pity you cant put up a billboard. Sorry to hear about your pains! Hope you get someone to help out.

 

[Pynet]

Pity you cant put up a billboard. Sorry to hear about your pains! Hope you get someone to help out.

Thanks.............

Spent another entire morning trying to get some-one to help me with absolutely no joy........... so frustrated!

Catch 22 - If I just leave it, then I will continue being charged for a handset I don't have - doubt MTN give a sh*t, or if I try resolve I will end up banging my head on a wall in frustration!

So not the way to start a year......aaghhhh

 

[Venomous]

Morningside in Joburg?
will take a bit of time....

climb in your car drive on freeway
take 14th Avenue off-ramp.
turn away from 14th avenue hypercheckers(car dealers etc in that direction), otherdirection looks quieter - take that.
at next lights on your left is MTN head office.

 

[Pynet]

Morningside in Joburg?
will take a bit of time....

climb in your car drive on freeway
take 14th Avenue off-ramp.
turn away from 14th avenue hypercheckers(car dealers etc in that direction), otherdirection looks quieter - take that.
at next lights on your left is MTN head office.

I guess that's the next option before I put up a billboard.

When I get there though first thing I'm gonna do is teach that receptionist how to answer the bloody phone. Been trying their number all day also - rings for couple minute's then cut's off!