Help strange issue - Telkom

[marine1]

I got home yesterday and my internet was down.
Thought maybe I had not paid Telkom, paid and left it at that.

Called today and spoke to accounts and they said they owe me money now, everything was fine on the accounts side.

Sat on the phone with Telkom call centre for roughly 1 hour 45 min in total.
Absolutely bloody fraking useless

Tried guest@telkom
Tried openweb account

Called openweb

No luck

My line is syncing but cannot get the internet light on and cant get an IP address.

Went and bought a new modem and spent a lovely 2k and that was not even the bloody problem.

Can anyone offer some advice?

As I say I am syncing and Telkom cant see an issue but I cannot get an IP and cant get connected from anyone

 

[upup]

They saw its you and phone the Taliban.

 

[upup]

Is there no ip address that you can ping.
Can Telkom ping/ see you.

 

[slvR]

@charly has been having the same issue for 3 weeks.

 

[agentrfr]

I got home yesterday and my internet was down.
Thought maybe I had not paid Telkom, paid and left it at that.

Called today and spoke to accounts and they said they owe me money now, everything was fine on the accounts side.

Sat on the phone with Telkom call centre for roughly 1 hour 45 min in total.
Absolutely bloody fraking useless

Tried guest@telkom
Tried openweb account

Called openweb

No luck

My line is syncing but cannot get the internet light on and cant get an IP address.

Went and bought a new modem and spent a lovely 2k and that was not even the bloody problem.

Can anyone offer some advice?

As I say I am syncing and Telkom cant see an issue but I cannot get an IP and cant get connected from anyone

Set VCI VPI to 8/35 and have encapsulation at LLC/Snap-Bridging?

 

[marine1]

Set VCI VPI to 8/35 and have encapsulation at LLC/Snap-Bridging?

It is all set to that correctly. LLC etc etc

 

[MickeyD]

control panel
network connections
LAN = connected, firewalled?

 

[marine1]

control panel
network connections
LAN = connected, firewalled?

Lan is connected, no firewall.
Nothing has changed on my PC

 

[MickeyD]

ADSL/POTS filter ok?

 

[marine1]

ADSL/POTS filter ok?

Have never used one and am not using it now.
It is the most strange thing, syncing at 10mb fine, no connection possible

 

[Charly]

@charly has been having the same issue for 3 weeks.

*Le wild charly appeared.

Wow, mine just started working today after 21 days. Was such a mission. Had to get hold of people so high up in Telkom. Good luck, hope you don't have the same experience.

 

[marine1]

*Le wild charly appeared.

Wow, mine just started working today after 21 days. Was such a mission. Had to get hold of people so high up in Telkom. Good luck, hope you don't have the same experience.

What was the problem?

 

[123Eish]

Mine has been doing the exact same thing since yesterday! I forsee lots of problems

 

[marine1]

Great so I am not alone? I foresee this being something they wont know how to fix.

 

[marine1]

its fixed, 1hr 20 min more on phone and 2 grand later

 

[Charly]

its fixed, 1hr 20 min more on phone and 2 grand later

Lucky. Maybe we had a different problem. They had to replace some card in the transmission box.

 

[ChasI]

I got home yesterday and my internet was down.
Thought maybe I had not paid Telkom, paid and left it at that.

Called today and spoke to accounts and they said they owe me money now, everything was fine on the accounts side.

Sat on the phone with Telkom call centre for roughly 1 hour 45 min in total.
Absolutely bloody fraking useless

Tried guest@telkom
Tried openweb account

Called openweb

No luck

My line is syncing but cannot get the internet light on and cant get an IP address.

Went and bought a new modem and spent a lovely 2k and that was not even the bloody problem.

Can anyone offer some advice?

As I say I am syncing and Telkom cant see an issue but I cannot get an IP and cant get connected from anyone

***************************************
After weeks Telkom technician got them to monitor why my Aztech router from Telkom kept disconnecting. Now it seems OK for a couple of days.

 

[Dan C]

I had the same issue, they change the card and all well again. And I'm on ADSL2+ profile now .. yay