I'm hoping someone here is able to assist me in this total cluster of an issue I find myself in this morning.
I was previously with VOX as my ISP on Vumatel, due to some issues with billing and non delivery, I decided to submit my cancelation at the end of January, with effect from the end of February 2023.
I ordered my new line through WebAfrica, to go live on the first of March 2023.
Leading up to the switch over, on Monday the 27th, I reached out to WebAfrica to find out what is happening, as I had received their router but no communications from their installs team. I was then advised that WebAfrica would only be enabling my line on the 12th of March, as VOX still had a hold on my line until the 11th of March.
I assumed this was a simple typo by someone from VOX's side, where entering 2 1's instead of just 1, so I thought this would be a quick fix. Long story short and after tons of calls, VOX advised they have released the line as of last night.
But I now sit with the issue, where WebAfrica is still not processing my line activation until the 12th. What makes situations worse, is that you cant get hold of anyone. When calling in, they refer you to their whatsapp, where I cant chat, because I have a pending callback from last night still and I am yet to receive a call. When calling and going through to the sales team, they cant assist because this needs to be done through support and they cant transfer calls because they are working from home.
Where can I turn to next? I cant seem to get contact details from Vumatel to resolve the issue there, I have the line cancellation reference number provided by VOX, but I cant do anything with it.
I was previously with VOX as my ISP on Vumatel, due to some issues with billing and non delivery, I decided to submit my cancelation at the end of January, with effect from the end of February 2023.
I ordered my new line through WebAfrica, to go live on the first of March 2023.
Leading up to the switch over, on Monday the 27th, I reached out to WebAfrica to find out what is happening, as I had received their router but no communications from their installs team. I was then advised that WebAfrica would only be enabling my line on the 12th of March, as VOX still had a hold on my line until the 11th of March.
I assumed this was a simple typo by someone from VOX's side, where entering 2 1's instead of just 1, so I thought this would be a quick fix. Long story short and after tons of calls, VOX advised they have released the line as of last night.
But I now sit with the issue, where WebAfrica is still not processing my line activation until the 12th. What makes situations worse, is that you cant get hold of anyone. When calling in, they refer you to their whatsapp, where I cant chat, because I have a pending callback from last night still and I am yet to receive a call. When calling and going through to the sales team, they cant assist because this needs to be done through support and they cant transfer calls because they are working from home.
Where can I turn to next? I cant seem to get contact details from Vumatel to resolve the issue there, I have the line cancellation reference number provided by VOX, but I cant do anything with it.
