Help with Pingplotter/MTR results

[furpile]

Hi. I have had an 4 Mbps ADSL line for a few years now, and never really monitor it. It normally works ok, but the last year or so the quality has gone downhill. Last year the line to my house was replaced because the old one was damaged, and I suspect since then this issue has started. I have limited network knowledge, mostly what I picked up here so could use your help.

Basic stats:

ADSL Link            Downstream    Upstream
Connection Speed     4094 kbps     508 kbps
Line Attenuation     49.0 db       26.6 db
Noise Margin         6.1 db        22.1 db

I live quite far from the exchange so this is the highest speed I can get.

My question is why my Pingplotter results look like this:


Why would all the hops drop packets in a semi regular pattern? This did not happen in the past with Pingplotter. 10.0.0.2 is my router, second hop is the exchange, which never responds as far as I know, and then the third hop is where it goes onto the ISP network (Vox in this case)? So does the problem start with them or the local Telkom exchange?

WinMTR looks like this:


Results seem to be the same. I can also see that the ISP routing is not ideal, going through London? for mybb? Is this a cloudflare issue?

So the important question for me is if there is something I can do to improve? I cap my line on download speed, and stream fine from Netflix. Internet feel sluggish often, could just be the line speed. I can run more tests if needed, will probably only respond tomorrow morning again, but please give suggestions so long.

Thanks

 

[furpile]

@cavedog do you have any ideas?

 

[MisterV]

you have massive line attenuation and very little noise margin on the downstream. Lots of noise on the line would be my guess. Have you tried another ADSL filter? they go bad sometimes

 

[cavedog]

@cavedog do you have any ideas?

Hey thanks for tagging me. Jesus Christ. I have never seen 80% + packetloss like that before. I also never saw 49dB Attenuation. You are probably in bream hill or in one of those apartments before going to alkant because you are far.

All that said the Attenuation of 49dB and SNR of 6dB is your problem. Line is clinging to little bit of signal it gets from the MSAN which is behind PnP Meerensee. That packetloss is horrible and to be honest I don't think paying for a 4Mbps adsl line with those stats are even worth it. Wow. I think maybe try using Rain uncapped simcard with a capped solution between peak time but that line is horrible. You can try logging faults and show the tests to the Telkom technician when he comes out.

As for Mybroadband yeah the Cloudflare issue is causing local CDN to be offline. Vox is routing to London so that is that issue.

 

[furpile]

you have massive line attenuation and very little noise margin on the downstream. Lots of noise on the line would be my guess. Have you tried another ADSL filter? they go bad sometimes

Thanks. No filter and no phone either. Just the modem plugged in.

 

[furpile]

Hey thanks for tagging me. Jesus Christ. I have never seen 80% + packetloss like that before. I also never saw 49dB Attenuation. You are probably in bream hill or in one of those apartments before going to alkant because you are far.

All that said the Attenuation of 49dB and SNR of 6dB is your problem. Line is clinging to little bit of signal it gets from the MSAN which is behind PnP Meerensee. That packetloss is horrible and to be honest I don't think paying for a 4Mbps adsl line with those stats are even worth it. Wow. I think maybe try using Rain uncapped simcard with a capped solution between peak time but that line is horrible. You can try logging faults and show the tests to the Telkom technician when he comes out.

As for Mybroadband yeah the Cloudflare issue is causing local CDN to be offline. Vox is routing to London so that is that issue.

In Loodsvislyn. More than 3km from the exchange yes.

Dropping the line speed to 2 Mbps should clear it up then? The new telkom system adjusts the line speed to stay above 6dB so i get a bit more than 4 Mbps when I download. And thats the strange part, downloads are fine, streaming works fine. Maybe just browsing is unresponsive sometimes.

Anyhow. Hopefully vodacom sorts out their network soon so that i can start using my new fibre line. Thanks for the help.