Helpdesk #PASS 010810 - please return the call as promised!

[kaspaas]

On Friday I tried to get my spare iBurst modem working again - on prepaid.

It did work during the Beta-testing period for Prepaid, but I had my PC reformatted in the mean time and could not remember the password anymore.

I called the Helpdesk, and after many minutes of "please hold the line, I'm not so sure" kind of waiting, the operator told me that they ar enot empowered to recover prepaid passwords, and that the request would be forwarded to "head office" and that Headoffice would call back soon.

Needless to say, Headoffice did not call back.

Please, I want to spend money with iBurst - why make it difficult to do so?

 

[deweyzeph]

All prepaid accounts were setup with the following details:

Username: [email protected]
Password: iBurst

Try those details, they should work. Obviously change the UTID number in the username to that of your modem.

Good luck!

 

[kaspaas]

All prepaid accounts were setup with the following details:

Username: [email protected]
Password: iBurst

Try those details, they should work. Obviously change the UTID number in the username to that of your modem.

Good luck!

Thanks!

Worked!

Why couldn't the super competent helpdesk not assist me with such a simple answer?

 

[kaspaas]

The promised call was made only today.

As said previously the problem was resolved thanks to another forum member.

One week turn arounds simply is not good enough.

May such service soon convert iBurst to iBust - at least I will then be rid of my contract at home.