Here we go AGAIN!! Axxess high latency

[Ex_Landy_Oke]

I'm SO g@tvol of Axxess 3rd rate service. Been slow with high latency. When I just called them they actually admitted this time that they have an issue on their side. The website however states all is green and running great.

This is now starting to happen more frequent and in my view Axxess can't handle the demand anymore. Maybe time to call it a day boys.

 

[CuppaJoe]

Yes, it is highly irritating.

Only getting 2Mb/s on a 20Mb/s line, while it works fine on other ISP accounts.

 

[AntiGanda]

They're adding more customers, which creates contention. First thing is the latency sky-rockets (over 340ms now) and everything slows down.

They're into denial and will blame the line, the exchange, Telkom and anything else except their network. I've spent hours doing 'live' tracerts and other tests.

 

[Ex_Landy_Oke]

2 pics. No 1 is what I usually get No 2 is what I get today. The whole day. And pic 3 is Axxess false advertising. Green status on network health.

 

[CuppaJoe]

Not any better this morning. Yet their network status indicator is still green.



Flat out it should reach 2.3MB/s

 

[AntiGanda]

Come 6-7PM the latency jumps for me. Yesterday and some other days it is high all day and night until around midnight.

 

[sybertiger]

download is fine for me
but latency is just horrable


Tracing route to www.google.com [216.58.223.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 214 ms 213 ms 215 ms 41.181.53.149
4 188 ms 191 ms 195 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
5 206 ms 197 ms 175 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 215 ms 218 ms 210 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 245 ms * * pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]

8 219 ms 215 ms 216 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 239 ms 241 ms 252 ms 41.181.139.99
10 204 ms 206 ms 205 ms 72.14.194.74
11 201 ms 193 ms 201 ms 72.14.239.129
12 224 ms 209 ms 209 ms jnb01s08-in-f36.1e100.net [216.58.223.36]

Trace complete.

 

[CuppaJoe]

They are ignoring tickets and the network is only slightly better since most of the 8am-4pm workers left the office.

No problem with latency, it is normal. The line is just very slow. It almost feels like they are throttling the capped account.

Not going to fight them on it, as they will probably never admit the fault is on their side.

Already marked my account to expire at the end of the month.