Here we go again

rudils

rudils

Well-Known Member
Joined
Jul 8, 2010
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Intermittent connection issues again with my 5G Home Premium..

Ticket 4129913.. let's see how long it takes to get a response this time
 
Hi rudils, I do see that your ticket was responded to. Could you please let me know if your issue is resolved?
 
rain_networks said:
Hi rudils, I do see that your ticket was responded to. Could you please let me know if your issue is resolved?
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It was responded to with a request to try on the CPE, but the instructions were unclear which I highlighted at 2pm yesterday. Until now, no further response received

I have however gotten fed up waiting for a response and changed some settings myself, hoping for a fix and so far, it seems that I have managed to fix it MYSELF. No idea what the support option is for at Rain if it's always a flippin hassle and struggle.
 
rain_networks said:
I do apologise for that. I will be contacting you directly to discuss this further.
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Thanks for the call, I truly appreciate it. I'll keep an eye on the connection but so far, it's been running stable since I made the changes in the early hours of this morning, so it's been a good 8+ hours already without issues.

Thanks for making the effort in contacting me directly, just shows that you do take complaints seriously.
 
rudils said:
Thanks for the call, I truly appreciate it. I'll keep an eye on the connection but so far, it's been running stable since I made the changes in the early hours of this morning, so it's been a good 8+ hours already without issues.

Thanks for making the effort in contacting me directly, just shows that you do take complaints seriously.
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It is only a pleasure. Please let me know if you experience any further issues.
 
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