Herotel nightmare.

Thugscub said:
Any rep on the forum?
CEO email address?
Thanks guys.
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Dear Thugscub, thank you for taking the time to raise your concerns. Kindly provide your contact details for one of our customer service representatives to contact you so that we can resolve your issue and earn back your loyalty.
Alternatively you are welcome to send an email to [email protected] for assistance.
We look forward to hearing from you
 
xtm said:
don't think so. I might be wrong but they as worse as telkom
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Dear xtm, we are sorry to hear about your current experience with Herotel. Kindly provide your contact details for one of our customer service representatives to contact you so that we can resolve your issue and hopefully change your view on Herotel.
Alternatively you are welcome to send an email to [email protected] for assistance.
We look forward to hearing from you
 
Thugscub said:
Dude I am done dealing with your useless customer care call center.
I demand a contact with some bloody brain cells.
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Dear Thugscub, thank you for your response. You are welcome to provide your contact details for us to escalate the matter to management or you can use our customer care team's email to escalate the matter via that channel.
We look forward to hearing from you.
 
I have already spoken and communicated to the help desk.
And tried to escalate the issue from there.
Nothing.
 
Thugscub said:
I have already spoken and communicated to the help desk.
And tried to escalate the issue from there.
Nothing.
Click to expand...
Dear Thugscub, please accept our sincerest apologies for your interaction and experience with our helpdesk team. Rest assured that customer care within Herotel is an escalation department that specializes in providing solutions and mending relationships with our customers. Kindly allow us the opportunity to escalate and try to solve your concerns.
 
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