Herotel Outage

[Shadow07]

So I'm not sure If this is my side, doubt it.

My Fibre went off about 1 hour ago. Unfortunately I'm not to sure who's infrastructure Herotel uses. My router lights are on but the small box isn't showing any lights at all. Even the power light does light up.

Does that mean the little box is just not getting power at all from my side or could it all be off due to the fact there is an outage somewhere?

 

[CataclysmZA]

Very likely a local outage, possibly due to an issue with the fibre equipment or someone else accidentally damaging part of it somewhere down the line. Herotel's support runs on weekends, so give them a call.

 

[Shadow07]

Very likely a local outage, possibly due to an issue with the fibre equipment or someone else accidentally damaging part of it somewhere down the line. Herotel's support runs on weekends, so give them a call.

I've tried this number 023 004 0040 but seems there no direct line to tech support. So you just have to leave a message.

 

[CataclysmZA]

I've tried this number 023 004 0040 but seems there no direct line to tech support. So you just have to leave a message.

Call up the Stellenbosch office and get them to help. 021 880 2228. They'll be able to contact the area manager to assist.

Edit: Also, if I'm reading this correctly, does the small box the fibre runs into not light up? Does it have power to it?