High latency ~3PM till ~1AM

[Horcrux]

I live near Cape Town and have a 6meg uncapped MWEB package (data+phone). From roughly 4PM to 1AM there is often in excess of 1000ms latency on the first hop after my router. A friend on my block has the same issue.


Tracert at 5:30 PM:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2   456 ms   440 ms   382 ms  41-132-38-1.dsl.mweb.co.za [41.132.38.1]
  3   324 ms   355 ms   390 ms  534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.138]
  4   161 ms   172 ms   199 ms  vl92.cpt-hscore-2.optinet.net [197.84.3.2]
  5   175 ms   223 ms   230 ms  12.te0-7-0-2.cpt-p-1.optinet.net [197.84.5.241]

  6   215 ms   164 ms   136 ms  tengig-0-0-0-0-vic-p-2.mweb.co.za [197.84.4.35]

  7   112 ms   109 ms    92 ms  197-80-7-37.jhb.mweb.co.za [197.80.7.37]
  8   244 ms   219 ms   251 ms  197-80-96-6.jhb.mweb.co.za [197.80.96.6]
  9   286 ms   261 ms     *     72.14.239.35
 10   246 ms   293 ms   283 ms  google-public-dns-a.google.com [8.8.8.8]

Trace complete.

Who can I contact to have this resolved?

 

[Johnatan56]

I live near Cape Town and have a 6meg uncapped MWEB package (data+phone). From roughly 4PM to 1AM there is often in excess of 1000ms latency on the first hop after my router. A friend on my block has the same issue.


Tracert at 5:30 PM:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2   456 ms   440 ms   382 ms  41-132-38-1.dsl.mweb.co.za [41.132.38.1]
  3   324 ms   355 ms   390 ms  534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.138]
  4   161 ms   172 ms   199 ms  vl92.cpt-hscore-2.optinet.net [197.84.3.2]
  5   175 ms   223 ms   230 ms  12.te0-7-0-2.cpt-p-1.optinet.net [197.84.5.241]

  6   215 ms   164 ms   136 ms  tengig-0-0-0-0-vic-p-2.mweb.co.za [197.84.4.35]

  7   112 ms   109 ms    92 ms  197-80-7-37.jhb.mweb.co.za [197.80.7.37]
  8   244 ms   219 ms   251 ms  197-80-96-6.jhb.mweb.co.za [197.80.96.6]
  9   286 ms   261 ms     *     72.14.239.35
 10   246 ms   293 ms   283 ms  google-public-dns-a.google.com [8.8.8.8]

Trace complete.

Who can I contact to have this resolved?

Have you tried another ISP?
It looks like exchange congestion.

 

[Rickster]

Well, thats when school kids get home (15:00) and when people come home (17:00).

Defiantly congested.

 

[venom]

I recently had the same problem and luckily they could just move me to another exchange.

 

[MWEBHelp]

I live near Cape Town and have a 6meg uncapped MWEB package (data+phone)

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2   456 ms   440 ms   382 ms  41-132-38-1.dsl.mweb.co.za [41.132.38.1]
  3   324 ms   355 ms   390 ms  534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.138]

Who can I contact to have this resolved?

Because MWEB manage your DSL line, we can chase up line issues with Telkom on your behalf. Please PM me your MWEB account details so that I can look into this for you.

Have you tried another ISP?
It looks like exchange congestion.

+1; give the Telkom guest account, as per details listed below, a shot and let me know how you go.

Username: guest@telkomadsl
Password: guest

www.saix.net

 

[MWEBHelp]

Because MWEB manage your DSL line, we can chase up line issues with Telkom on your behalf. Please PM me your MWEB account details so that I can look into this for you.



+1; give the Telkom guest account, as per details listed below, a shot and let me know how you go.

Username: guest@telkomadsl
Password: guest

www.saix.net

Hi Horcrux

Please see my PM sent.