High latency on Pingtest.net - Help me find the problem

[StoneCold]

Hi guys,

I have a problem with regards to my latency I obtain while doing a pingtest on www.pingtest.net

I have tried 3 different types of accounts:

Openweb uncapped gold account
Cybersmart capped account
Openweb local only (with international bandwith)

All three of these accounts yield a 563ms ping, jitter is about 3ms-7ms max on each test more or less. No packet loss whatsoever.

I haven't had a ping lower than 563ms, and its driving me insane. I have a friend who is on the same exchange, he used a SAIX based account and got a ping of 80ms, with a 36ms jitter.

What is the reason for my massive latency I get ? I highly doubt its account related, because its the same for all 3 accounts. About a month ago, a MASSIVE lightning bolt struck my house or was just right next to my house. I didn't lose anything, except for my onboard NIC, which I have replaced with a new PCI 10/100MB card for R70.

Is it possible that the lightning did damage to my line perhaps or caused something to fry at my telephone pole ?

My line stats from my router:

Noise Margin (Upstream) 14.0 db
Noise Margin (Downstream) 40.5 db
Attenuation (Upstream) 14.5 db
Attenuation (Downstream) 29.0 db

My stats have always been like that, even before the lightning hit. My router never desyncs, not even after the lightning strike.

Any ideas of what the cause might be ? I don't have a SAIX account to test it with that, but its really irritating the crap out of me

 

[ReubenL]

Give Telkom a ring and ask them to do the following:

- conduct an adsl line test
- reset your adsl port

Sometimes a port reset always do the trick. The number you need to phone is 0800 375 375.

Good luck and let us know what the outcome is

 

[StoneCold]

Give Telkom a ring and ask them to do the following:

- conduct an adsl line test
- reset your adsl port

Sometimes a port reset always do the trick. The number you need to phone is 0800 375 375.

Good luck and let us know what the outcome is

Thanks for the reply Reuben. Will give them a call after I get home at 13:00.

 

[StoneCold]

Sorry for the double post, I tested with a Telkom based account, same result, however I haven't phoned Telscum yet. Doubt a port reset would solve my problems, but I guess its better than nothing. I personally believe my line card or port at the exchange might be damaged.