Hisense 65A6130uw tv

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R4m80

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Who has this TV? I have 2 problems with my TV.

Firstly, the Netflix app comes up with an error every day. If I log into the app today, it works perfectly, but come tomorrow the app gives me an error "Code: ui-800-3 (100018)". If I reset the app and log in again, it works again, but come tomorrow, it gives me the same error. This happens on WiFi and on cable.

Secondly, the tv is advertised as have 2.4 and 5ghz WiFi, but my TV doesn't detect my 5ghz WiFi.

Anyone else encountered these on there TV?
 
Yes I am experiencing the above together with the list below:
  1. When streaming and the network drops, the TV freezes and I have to disconnect the mains
  2. When enabling the HDMI 2.0 "Extended Features" for 4k output, The DSTv HD loses sound, thus I lose the features for my Ps4 as I have to disable it
  3. WiFi setup lost
  4. Netflix UI-800-3 Error
  5. 5ghz WiFi network not being picked up

I have contacted Hisense and the technician says it is my router, a brand new router, yet no other device on my network is having problems, only this TV.
 
Finally got a reply from Hisense. This model doesn't have 5Ghz WiFi. I eventually changed the region of the TV to UK and immediately got an firmware update (the latest available for the 6100 series). Firmware update solved the Netflix issue and got Amazon Prime TV, BBC and a few more apps. Haven't changed it back to SA yet as I don't see the need. Don't need DSTV Now and Showmax.
 
whats the low down here? As my wife is starting to lose her *** with having to reset the netflix app every day..
 
R@Y said:
whats the low down here? As my wife is starting to lose her *** with having to reset the netflix app every day..
Click to expand...

The Netflix issue won't get fixed until Hisense SA sends out a firmware upgrade for the TV. Unfortunately, it doesn't look likely. There is an update for the 6100 but not the 6130. BUT, the firmware is the same. You can just download the firmware from https://hisense.co.za/software and install it and your Netflix should be fixed.
 
R4m80 said:
The Netflix issue won't get fixed until Hisense SA sends out a firmware upgrade for the TV. Unfortunately, it doesn't look likely. There is an update for the 6100 but not the 6130. BUT, the firmware is the same. You can just download the firmware from https://hisense.co.za/software and install it and your Netflix should be fixed.
Click to expand...

Have you done this? As that would be epic if it actually works.
 
R@Y said:
Have you done this? As that would be epic if it actually works.
Click to expand...
The firmware on the site did not work from me, my TV claimed it was already on the latest version. Someone from Hisense sent me a new link and it solved all my issues.

Maybe try a PM to @Hisense SA
 
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jouda said:
The firmware on the site did not work from me, my TV claimed it was already on the latest version. Someone from Hisense sent me a new link and it solved all my issues.

Maybe try a PM to @Hisense SA
Click to expand...
Let me do that! Epic thanks man
 
R@Y said:
Have you done this? As that would be epic if it actually works.
Click to expand...

No. I changed the region of my TV to UK and it immediately got an OTA firmware to the newest firmware which has the same name as the firmware on Hisense SA's web page.
 
How do I perform a firmware update on a hisense smart tv? I have an HEA6100UWTS I recently purchased. The dstv now app was working with few problems but today it completely stopped working
 
Taksvip said:
How do I perform a firmware update on a hisense smart tv? I have an HEA6100UWTS I recently purchased. The dstv now app was working with few problems but today it completely stopped working
Click to expand...
DSTV Now is broken on the DSTV side, it doesn't work on my phone or PC, it's not Hisense so give them a bit to fix it.
 
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