Hmm how long till i get it??

[Megafox]

Well I have taken the plunge and ordered the darn ADSL thingy... Now what i want to know is how long am i supposed to wait for them to come and install the modem.

I have been waiting 3 weeks now. That is 3 weeks after the guy came to test my line for compatibility ( which is ok, thank god )...

Now what i want to know i how long have you guys waited, and should i bug telkom, or will they get pissed everythime i phone and delegate me down there list??

Thanks!

 

[ProAsm]

I think its just a bad time of the year as they are very thinly ADSL staffed even at the best of times.
I waited 4 days after they tested my line.

 

[mbs]

Lead time for me between ordering and scheduled installation was 4 weeks. In the 4th week, cable was stolen in the Rosebank area which had to be replaced first - this took another week. At the end of week 5, the installation techie had to go back to another department to get the DSLAM activated for my allocated port - the replacement cable fellows had not done this (not their job, apparently). The upshot of it all was that my facility only became active at the beginning of week 6...

 

[BlueBeanJuice]

I ordered the service on 21 September (a Sunday) via the internet. Telkom phoned to confirm my order on September 23. Installation was done on December 10 - 79 days. It's pointless and phoning them as:

a) the order-status-line people (0800-456-786) can't tell you anything other than "we'll phone you when we're ready" (which they admittedly did - only it took forever) and "we'll raise the priority of this installation" (I *guess*, on some far off planet, that doesn't conform to mathematical laws, it is feasible that going from zero priority to zero priority could be perceived as an increase.....if you're mad)

b) customer complaints informed me that I'd never get ADSL service where I am because the exchange I'm on (Olivedale, JHB) uses fibre. Either they were wrong about the exchange or they just speak kuk.

c) there isn't a "first-come first-served" policy. People I know who ordered weeks after me (end October) were installed before me. This is rather frustrasting to say the least.

My 2c