Home-Connect no Technical Support After Hours Anymore

rvZA

rvZA

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So, I have been with Home Connect for a few years. Never really had issues. Tonight I do and tried to contact them. Just to find out, they no longer have technical support after hours and that you can only submit a ticket on their app. After some hours, no reply and also heard they will attend on their next working day.

This is just crazy stuff. A great business now seems to be Africanized down the ground....
 
rvZA said:
So, I have been with Home Connect for a few years. Never really had issues. Tonight I do and tried to contact them. Just to find out, they no longer have technical support after hours and that you can only submit a ticket on their app. After some hours, no reply and also heard they will attend on their next working day.

This is just crazy stuff. A great business now seems to be Africanized down the ground....
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Me too! I have emailed and tried the app. No luck. Where are you based? I am in Cape Town.
 
Ray-Borg said:
Me too! I have emailed and tried the app. No luck. Where are you based? I am in Cape Town.
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Good day, Please can you provide us with your contact details so we can get in contact with you to assist further
 
Hi there, looking for a rep from Home Connect to try and get assistance with a reconnection? Ref number is: 502847


@fibre1
 
Hate to say for all the Afrihost haters out there, but I've never had this problem with Afrihost. Even logged tickets on Sunday mornings and had them answered promptly within an hour or 2. Not to mention excellent support on this forum for when things get tricky and their standard support isn't enough.
 
deweyzeph said:
Hate to say for all the Afrihost haters out there, but I've never had this problem with Afrihost. Even logged tickets on Sunday mornings and had them answered promptly within an hour or 2. Not to mention excellent support on this forum for when things get tricky and their standard support isn't enough.
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Agree, Afrihost is great.
 
SlowInternet said:
Agree, Afrihost is great.
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Yip, I honestly don't know why anyone would sign up for fibre with anyone else. I always judge an ISP by how easy it is to cancel their products, and by this measure Afrihost is one of the best. One click of a button and your product is cancelled, no ifs, no buts, no waiting one calendar month, like all the other BS providers out there. And I've only had to cancel because I've moved, or switched products, or didn't need a product anymore, not because I wasn't happy with them.
 
DapperDanMan said:
Home Connect with extended support hours.
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So, to make extra money, they went and cut after hours support and now forcing dumb f**kers to pay for it?

Okay, what was once a common free service probably explains the recent after hour outages and s**t speeds.
 
#S251209042

this is my ticket number the date and time is 9 dec 2025. Time is 8pm if my service is not returned by 9am tomorrow morning please note I will be canceling my serivce with Home Connect.
 
LVMsomi17 said:
#S251209042

this is my ticket number the date and time is 9 dec 2025. Time is 8pm if my service is not returned by 9am tomorrow morning please note I will be canceling my serivce with Home Connect.
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Ill try help through channel.
 
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