Horrific experience - Gearbest

[Lee31]

I'm having such a horrific experience with Gearbest. I ordered a mobile phone (of about $400), paid for insurance and Aramex shipping, they instead sent it via airmail. It has now been 15 business days and no sign of my parcel which has me completely p***ed off. Why pay for Priority line shipping when they don't even honour their side of the deal/agreement? They instead refuse to take responsibility for their mistake.

Will never buy from them again. I've bought from eBay and wish and have never had this experience.

 

[Mariuspay]

I also paid for priority shipping. Placed order end Nov.
Received package via SA Post Office 2 weeks ago!!!

 

[Sayf777]

Unfortunately you need to log on to gearbest support and see if they left any mail for you.

If you see on the forum there are issues with the postal code hence why they used air mail.

There's a local rep on the site.

 

[bar1]

I had the same issue, log a refund with paypal.

What is even more annoying is that they REFUSE to refund you the money spent on the priority shipping.

 

[xrapidx]

Paypal are the best course of action against these Chinese companies... I've found most of the time they ignore the paypal complaint, and I get refunded 100%.

 

[Lee31]

Unfortunately you need to log on to gearbest support and see if they left any mail for you.

If you see on the forum there are issues with the postal code hence why they used air mail.

There's a local rep on the site.

Since it was my 1st order, they initially had a issue with the postal code/address. I then contacted the gearbest rep who helped me sort that out. I was also very explicit in the ticket I logged to not send via airmail; they still did though. Have a Paypal dispute at the moment so will see what happens.