Hosting Support

[aggressiveGrey]

Just for reference for staff Ticket: OVC-265-64206

It becomes a problem where your clients know more than your support.

In short:
Me: Please check logs to see what IP address is being blocked by the DB
Support: I have changed the DB password, all should be good
Me: No - I am trying to figure out why the connection to manageWP is being refused even after whitelisting, please check logs. Here is 2 different PHP files i created making connection to the DB from 2 different domains as an example of the credentials i put in - accepting the credentials and making connection
Support: I have whitelisted the domain you mentioned
Me: THAT WAS AN EXAMPLE!!


This was something that should literally take 5 minutes to do. HOW is it possible that i'm on the 5th hour of trying to get an IP address.

Blows my mind really it does.
Its almost like they employ interns to do hosting support that have like 2 hours training. (and experience)

 

[Afrigirl]

Just for reference for staff Ticket: OVC-265-64206

It becomes a problem where your clients know more than your support.

In short:
Me: Please check logs to see what IP address is being blocked by the DB
Support: I have changed the DB password, all should be good
Me: No - I am trying to figure out why the connection to manageWP is being refused even after whitelisting, please check logs. Here is 2 different PHP files i created making connection to the DB from 2 different domains as an example of the credentials i put in - accepting the credentials and making connection
Support: I have whitelisted the domain you mentioned
Me: THAT WAS AN EXAMPLE!!


This was something that should literally take 5 minutes to do. HOW is it possible that i'm on the 5th hour of trying to get an IP address.

Blows my mind really it does.
Its almost like they employ interns to do hosting support that have like 2 hours training. (and experience)

Hi [B]Belligerence[/B], I am terribly sorry that we let you down here, I have read through your thread and can understand why you might be disappointed with the service .
I am liaising with our Critical Care team to look into this for you and have this rectified as quick as possible for you.

 

[aggressiveGrey]

Still got a nonsense response from the same person - Im kinda done with the ticket, you can close it, worked around it by having to migrate the staging site to a non afrihost server

 

[AfriNatic]

Still got a nonsense response from the same person - Im kinda done with the ticket, you can close it, worked around it by having to migrate the staging site to a non afrihost server

I see the ticket was later responded to and closed. Can I confirm if this has helped?