How do I get Telkom to fix my internet?

S

sH3LLsH0K

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Joined
Dec 1, 2009
Messages
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Location
Cape Town
Every day, from 3-4PM until after midnight, my internet goes to ****. Latency shoots up unreasonably high, speeds drop to nearly nothing, and I'm stuck with barely usable internet.

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This has been going on and off for over a year now. I message/call telkom until I get gatvol of the lack of response, tough through it with the help of a 2nd Afrihost account (which also gets the bad latency/speed around 25% of the time) and then it magically fixes itself for a few weeks before coming back again.

I can't afford to keep the spare Afrihost account any more, so now I'm stuck with this Telkom account my parents are paying for. I can't do any online gaming, watch Youtube, or really anything I have internet for when I'm home.

I've been tweeting and DMing Telkom (I was told this is the best way to get hold of them now?) and it feels like I'm banging my head against a brick wall. Hell, they even copy pasted the same message to me a week apart now.

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So please, if anyone can give me any advice on getting them to sort my net out instead of giving me this *** about their support team getting back to me when that's clearly not the case, it would be greatly appreciated.
 
I'm in Retreat, Cape Town. I messaged Telkom about it last year on advice from someone on these forums and their reply was:

"Hi, Dom, we do not see any congestion on the uplink. Usage is at 30%.^KM"

Granted this was July last year, but it's still the same issue.

Also, swapping ISP does help half the time :/ I spent most of last month on the Afrihost account, issues were maybe twice a week. Telkom, it's every day.
 
When I put my phone number into broadbandstats.co.za it says I should be connected to WSBR. Let's see if I can get Telkom to actually reply if I give this info.

Thank you for the help MickeyD!
 
Last edited:
So, finally got an actual update from Telkom.

They're saying I'm definitely connected to the Steenberg exchange and everything's looking fine on their end.

What? Then why is it showing WTVW for the first hop after router in trace route? Why is my latency and speed all over the place?

They say they're gonna call me to schedule sending a technician out. When that happens should I just show him/her the trace routes showing WTVW? Any other advice?
 
My internet appears to be fixed. :)

The Telkom rep on these forums got back to me, informed me why the tableview exchange shows up in trace routes (he said "line terminates on the Steenberg DSLam, attenuation puts the loop at around 2km, from there traffic is routed via Tableview") and found the issue on my line. All sorted now!

Glad there's at least one avenue I can get more than an automated or unhelpful reply from.
 
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