How do I report a Telkom tower that is down

[neoassasin]

So I have Telkom LTE from Webafrica that was working fine until Friday evening. I was watching Netflix in HD and suddenly the quality dropped right down and started buffering. I usually get 4-5 bars on 4G+ and now I'm struggling to get 2 bars of 4G and only get this when moving my router. So to me this has to be a problem at the tower. How do I report it?

 

[supersunbird]

So I have Telkom LTE from Webafrica that was working fine until Friday evening. I was watching Netflix in HD and suddenly the quality dropped right down and started buffering. I usually get 4-5 bars on 4G+ and now I'm struggling to get 2 bars of 4G and only get this when moving my router. So to me this has to be a problem at the tower. How do I report it?

You raise it with Webafrica support surely?

 

[neoassasin]

You raise it with Webafrica support surely?

It would make sense to do that but I can't get hold of them. I got someone on their Whatsapp channel yesterday but no matter what I said about it being the tower since it is a signal problem. I had to do all the normal stuff like reset the router, change APN etc. While doing this I lost signal completely and the consultant disconnected because of no reply. Since then I haven't been able to get hold of anyone.