How do you even communicate with Takealot?

I

InternetSwag

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Ordered a bunch of stuff on Takealot. The one little R70 fan I ordered, they say it has been cancelled and they credited my account. Okay cool, I see it's in stock for R70 still, but from another re-seller. So I order it again, but... I have to pay shipping? So nothing has actually shipped yet. Why can't I add this item to my current order? Why must I pay shipping when originally I didn't have to?

This is so lame, even Amazon doesn't do this
 
It's almost impossible to contact them. I put a query up on twitter and got a response some days later.
Hi there, we do have the option for help on our website. Please submit your query via the following link and our team will reach out to assist: https://t.co/TMBkxbiYl3, alternatively you're welcome to call 087 362 8000.
Click to expand...
 
InternetSwag said:
Ordered a bunch of stuff on Takealot. The one little R70 fan I ordered, they say it has been cancelled and they credited my account. Okay cool, I see it's in stock for R70 still, but from another re-seller. So I order it again, but... I have to pay shipping? So nothing has actually shipped yet. Why can't I add this item to my current order? Why must I pay shipping when originally I didn't have to?

This is so lame, even Amazon doesn't do this
Click to expand...

There's a contact form on their website. I used it and got results pretty quickly. The email address doesn't work anymore.
 
BigAl-sa said:
It's almost impossible to contact them. I put a query up on twitter and got a response some days later.
Click to expand...
I tried that and got a 'well this is awkward' screen after typing out my issue. Kinda annoying. I'll try to call thanks
 
Light a fire, look into a mirror and whisper Nasper 4-9 times, channel your African privilege and then tweet at them your grievances.
 
Good luck - my wife returned something, they collected on Monday. The website still says "Collection Scheduled" - it took them till yesterday only to respond the item is on the way to their warehouse.

So - from Monday, till now - its on the way to the warehouse, 9km from our house. I'll give it till end of next week - if I don't have a proper response I'll do a charge back on my credit card.
 
I've found that Facebook is the best and fastest way to reach them
 
I phoned them about an order 2 days ago, contact centre answered in 3 minutes, the lady even phoned me back after contacting the driver.
 
Even if you do get through to them I doubt they're going to send you that fan with free delivery.

Save yourself the time and ask for a refund. Then make a new account to order the fan (first delivery is free).
 
InternetSwag said:
Ordered a bunch of stuff on Takealot. The one little R70 fan I ordered, they say it has been cancelled and they credited my account. Okay cool, I see it's in stock for R70 still, but from another re-seller. So I order it again, but... I have to pay shipping? So nothing has actually shipped yet. Why can't I add this item to my current order? Why must I pay shipping when originally I didn't have to?

This is so lame, even Amazon doesn't do this
Click to expand...

i throw the parcels they send me that other people ordered at random courier vans. you do it long enough, they notice.
 
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