Wow okay. I can see how it could happen, but really wouldn’t have thought it would happeb to something as big and organised as google.
Having worked in some pretty large companies, under the hood it is very often a mess.
Simple things like handover between resources, mail forwarding and everyone rushing to do stuff often means an absolute nightmare in keeping things going.
Another easy one that often gets messed up is cert renewals, even with all the automation, tooling and everything else, almost everywhere I know has missed cert renewals for critical items at some point