LoganY87
Active Member
I only ask because I sent a cancellation form that I got from their website to [email protected] as I was instructed to do in order to cancel my services.
I sent the email on February 1st and never heard anything back from Telkom about it.
This morning I got the following email:
So I called 10210 and asked them why my cancellation request had been deleted without even being read. I was told it might have been an error, send the request again. So I did.
At 12:40 this afternoon, I again received a notification saying that my email had been deleted without being read.
I see no reason at all to call 10210 again because, I was informed that the cancellations department don't accept calls and anyone I speak to isn't going to be able to address this issue.
Where do I go from here? I have no idea how to cancel my service since Telkom is actively refusing my cancellation attempts.
As a result of such active refusal, my account is now behind for March and they've billed me for April as well. That's 2 months worth of bills that I don't feel I ought to pay for given that I requested on 1 Feb that my service be cancelled. I'm happy to pay a notice period as is probably terms and conditions but after March, I shouldn't have been billed at all.
I sent the email on February 1st and never heard anything back from Telkom about it.
This morning I got the following email:
So I called 10210 and asked them why my cancellation request had been deleted without even being read. I was told it might have been an error, send the request again. So I did.
At 12:40 this afternoon, I again received a notification saying that my email had been deleted without being read.
I see no reason at all to call 10210 again because, I was informed that the cancellations department don't accept calls and anyone I speak to isn't going to be able to address this issue.
Where do I go from here? I have no idea how to cancel my service since Telkom is actively refusing my cancellation attempts.
As a result of such active refusal, my account is now behind for March and they've billed me for April as well. That's 2 months worth of bills that I don't feel I ought to pay for given that I requested on 1 Feb that my service be cancelled. I'm happy to pay a notice period as is probably terms and conditions but after March, I shouldn't have been billed at all.
