how does this work telkom?

S

supafly1

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Joined
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Ok guys up to a few months ago i was getting about 9 mb/s on telkom speed test and my line was nice and stable, then i notices it dropped to 7 mb/s so checked my modem and sync rate dropped to 8mb, now last week it got even worse and now i'm lucky to get 3.5 mb/s on telkom speed test. and now my modem sync speed is 6 meg. i have phoned telkom and been told as long as it syncs above 6megs there is no issue according to them. how do i get back to a point where i can actually stream a showmax series again because all it does now is buffer every few seconds, its beyond frustrating.

thanks a mill guys.
 
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 29,2 / 49,5
SN Margin (Up/Down) [dB]: 7,0 / 5,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 394 / 0
FEC Errors (Up/Down): 0 / 580.438
CRC Errors (Up/Down): 1 / 3.801
HEC Errors (Up/Down): 0 / 92.947
 
supafly1 said:
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 29,2 / 49,5
SN Margin (Up/Down) [dB]: 7,0 / 5,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 394 / 0
FEC Errors (Up/Down): 0 / 580.438
CRC Errors (Up/Down): 1 / 3.801
HEC Errors (Up/Down): 0 / 92.947
Click to expand...

You're attenuation is extremely high, with a lot of errors, open a line fault with telkom.
Every time your SN Margin goes below 6dB your line will drop and resync, part of the ASSIA system.
 
i have a few times now and according to them 1. there is no problem with my line and all is normal and 2. they wont replace or repair copper anymore, my thing is they cant tell me when fiber will be available
in my area, so how can they not replace copper?
 
supafly1 said:
i have a few times now and according to them 1. there is no problem with my line and all is normal and 2. they wont replace or repair copper anymore, my thing is they cant tell me when fiber will be available
in my area, so how can they not replace copper?
Click to expand...

Have you tried a back-up modem? Have you tried disconnecting all devices from the line and plugging the modem in directly?
 
Report a voice line fault to Telkom. Tell them there's noise on your line. Don't mention ADSL in the fault.
 
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